Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Paid Vacation
Job Description
*IMMEDIATE OPENINGS FOR CUSTOMER SERVICE REPRESENTATIVES* We are currently conducting open interviews on Mondays, Tuesdays, Thursdays, & Fridays for this position. We have limited positions available. If you have previously applied, or are considering it, we encourage you to come to our main location (6405 Cottage Hill Rd, Mobile, AL 36695) during this time. The Customer/ Service Representative is the front-line face of our dry-cleaning and our formal wear rental operations. This role is responsible for greeting customers, receiving, barcoding, and detailing garments, ensuring accurate order entry with every order. CSRs also assist customers with tuxedo rentals, from measurements, to ensuring perfect fit, to pick-ups and returns, while promoting and maintaining an exceptional customer experience from drop off to pick up. We are looking for a friendly, reliable person to assist customers during the drop off and pick up process. Other Responsibilities and Duties
- Answer multi-phone and monitor and monitor our customer engage program by responding to our customer's text messages, both in a timely manner, and with accurate information
- Handle payments and issue receipts
- Accurately process incoming and out-going garments with attention to detail
- Promote a positive customer experience with every visit by maintaining a clean, and welcoming environment
- Keep the front counter clean and organized
- Answer questions and resolve any issues a customer may have about a garment or order.
- RELIABILITY
- Strong work ethic, communication skills, and problem-solving skills
- Ambitious, and goal oriented
- Organized and attentive to details
- Ability to work well under pressure to meet deadlines
- Possess patience and empathy
- Enjoy working in a fun, fast paced work environment
- Ability to stand for long periods of time
- Able to lift 20-25 lbs
- Customer Service / Cash handling experience is not required, but it is preferred
- Competitive Group Health Insurance
- Paid Time Off
- Full Time Employment
- Employee Dry Cleaning Discount
We are conducting open interviews this week on Monday, Tuesday, Thursday, and Friday, beginning at 11:00 AM. If you have applied, and are interested in becoming part of the Jaguar Cleaners Team, we hope to see you one day this week!
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FAQs About Customer Service Representative Jobs at Jaguar Cleaners
What is the work location for this position at Jaguar Cleaners?
This job at Jaguar Cleaners is located in Mobile, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Jaguar Cleaners?
Employer has not shared pay details for this role.
What employment applies to this position at Jaguar Cleaners?
Jaguar Cleaners lists this role as a Full-time position.
What experience level is required for this role at Jaguar Cleaners?
Jaguar Cleaners is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Jaguar Cleaners for this role?
Jaguar Cleaners offers following benefits: Health Insurance and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Jaguar Cleaners?
You can apply for this role at Jaguar Cleaners either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.