Customer Service Representative
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Overview
Job Description
A commercial construction service company in Olathe, KS is hiring a Customer Support Specialist to join its growing service team. In this entry-level role, you'll be the first point of contact for customers by phone — gathering details, creating service tickets, and helping dispatch connect the right technician to the job. It's a fast-paced, people-focused role with room to build real skills and grow.
What We Offer
- Starting pay of $19.00 per hour
- Full-time, on-site position in Olathe, KS
- Hands-on training with room to grow within the company
- Supportive, team-oriented work environment
- Opportunity to build long-term experience in customer service and construction services
Key Responsibilities – Customer Support Specialist
- Serve as the first point of contact for customers calling in for service, support, or sales, guiding them to the right solution with patience and professionalism.
- Gather accurate details to create service tickets so dispatchers can assign the right technician.
- Provide clear information on products, services, and pricing when needed.
- Maintain detailed, organized notes in the ticketing system to support scheduling and follow-up.
- Support the service team with additional administrative and customer-related tasks as needed.
Qualifications – Customer Support Specialist
- High school diploma required; college coursework or degree preferred.
- 1+ year of customer service or administrative experience.
- Strong attention to detail and communication skills.
- Ability to work independently in a fast-paced, organized environment.
- Comfortable using Microsoft Office and other everyday business software.
Preferred Qualifications – Customer Service Specialist
- Prior experience in construction, home services, or field service industries.
- Experience with ticketing or CRM software systems.
Physical Requirements – Customer Support Specialist
- Primarily sedentary, office-based role; extended periods sitting at a desk using a computer and phone.
- Occasional light lifting (up to 10 lbs) of office materials.
- On-site position in Olathe, KS; not eligible for remote or hybrid work.
- No travel required.
- Shift options: Tuesday–Saturday or Sunday–Thursday, 1:00 pm–10:00 pm; or Friday–Monday, 11:00 am–10:00 pm.
#HP
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
