Customer Service Representative
JBL ResourcesDraper, UT
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Overview
Remote
On-site
Job Description
Customer Service Representative Location: Draper, UtahAbout Our Client: Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!Key Responsibilities:
- Providing customer service support for sales, promotions, installations, and ongoing communications.*
- Ensuring positive customer relations by resolving claims and complaints fairly, efficiently, and in alignment with consumer laws.*
- Developing proactive communication strategies and educational initiatives for customers across the organization.*
- Creating and implementing improvement plans based on customer feedback and survey results.*
- Responding promptly to customer inquiries via phone, email, and other channels.*
- Collaborating with internal teams to resolve product or service issues.*
- Maintaining accurate records of customer interactions and follow-up actions.*
- Supporting the continuous improvement of customer service processes and tools.*
- Processing orders, returns, RMAs, and tracking shipments to ensure timely delivery and customer satisfaction.*
- Monitoring and updating customer accounts and ensuring data accuracy in customer relationship management (CRM) systems.*
- Escalating unresolved issues to appropriate departments while following up to ensure timely resolution.*
- Participating in training sessions and team meetings to stay informed of product updates, system changes, and company policies.*
- Identifying trends in customer inquiries and providing insights to improve service processes and customer experience.
- Minimum of 2 years of experience in a customer service or related role.*
- Strong interpersonal and communication skills.*
- Ability to manage customer concerns with empathy, professionalism, and problem-solving expertise.*
- Comfortable working in a fast-paced environment with multiple priorities.*
- Proficient in using customer service software and general office applications.*
- Experience in the medical device or healthcare industry is preferred.*
- Familiarity with CRM tools such as Salesforce is a plus.*
- Strong organizational skills and attention to detail are preferred.*
- NO C2C CANDIDATES
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FAQs About Customer Service Representative Jobs at JBL Resources
What is the work location for this position at JBL Resources?
This job at JBL Resources is located in Draper, UT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at JBL Resources?
Candidates can expect pay range between $26.16–$26.16 for this role.
What employment applies to this position at JBL Resources?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at JBL Resources?
You can apply for this role at JBL Resources either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.