Customer Service Representative

Leading Sustainability Company in the Beverage Industry / Excellent Benefits + Upward Mobility!This Jobot Job is hosted by: Caitlyn HardyAre you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume.Salary: $20 - $22 per hourA bit about us:Are you passionate about delivering exceptional customer experiences while making a positive impact on the planet? Our client, a mission-driven company in the sustainability industry, is seeking a Customer Service Representative / Account Manager to join their growing team.In this hybrid customer service rep/account manager role, you’ll be the primary point of contact for customers and clients, ensuring satisfaction and building long-term relationships. You’ll handle day-to-day inquiries, proactively manage accounts, and collaborate across departments to provide thoughtful, solutions-oriented service.If you're a natural communicator, detail-oriented, and thrive in a fast-paced, purpose-driven environment, we want to hear from you!Why join us?Offer full medical, dental, visionShort-term and long-term disabilityLife insurance401k with match of fifty cents on the dollar up to 6%Hourly rateJob Details

• Confer with customers by telephone or email to provide information about products or services, take or enter orders, cancel accounts, reschedule orders, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken as needed.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Obtain and examine all relevant information to assess the validity of concerns and to determine possible causes, such as extreme weather conditions that delay shipments.
• Correctly enter customer orders into NEXUS, including completion of scheduling services and completing transactions by emailing order summaries to customers.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Ideal Candidate Profile:Strong multitasker who thrives in a dynamic environmentComfortable working across departments and balancing shifting prioritiesBackground in logistics, shipping, or supply chain is a plusCustomer-first mindset with exceptional written and verbal communication skillsFamiliarity with order entry systems like NEXUS or similar platforms is helpfulInterested in hearing more? Easy Apply now by clicking the "Quick Apply" button._{Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy}