Customer Service Representative

Aerospace Manufacturing | Order Management | Customer-Facing OperationsThis Jobot Job is hosted by: Jamie BeeneAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $23 - $29 per hourA bit about us:Founded decades ago and based in South Windsor, Connecticut, we are a precision-focused manufacturing organization supporting highly regulated aerospace and industrial customers. We partner closely with our customers, production, and supply chain teams to deliver reliable, on-time solutions where accuracy, responsiveness, and communication matter. Our environment values accountability, continuous improvement, and teamwork, offering employees the opportunity to build deep product knowledge while contributing directly to customer satisfaction and operational excellence.Why join us?

• Competitive Compensation: $24–$29/hour (DOE) + annual discretionary bonus
• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, HSA & FSA
• 401(k) with Company Match
• Stable Schedule: Monday–Thursday 7:30am–5:00pm, every other Friday 7:30am–4:00pm
• Professional Growth: Training, development, and exposure to aerospace manufacturing operations
• Collaborative Work Environment: Close-knit team supporting production, sales, and customers
• Onsite Role: Consistent schedule and team presence

Job DetailsKey Responsibilities and Duties

• Enter and manage customer purchase orders within the Visual Manufacturing System
• Oversee orders from entry through fulfillment, database updates, and filing
• Communicate order status, confirmations, delivery changes, and customer quotes
• Coordinate with production and purchasing teams to establish and maintain delivery dates
• Update customers proactively regarding schedule or delivery changes
• Maintain product knowledge and clearly explain features and benefits to customers
• Handle inbound customer calls, questions, and order-related inquiries
• Complete invoicing and required shipping documentation across multiple platforms
• Perform daily administrative and departmental support tasks
• Work safely and cooperatively across office and production floor environments
• Support continuous improvement and company objectives as needed

Qualifications – Needed

• Bachelor’s degree in Business or related field or equivalent relevant experience
• Minimum 2 years of customer service experience in a manufacturing environment
• Experience supporting order entry, customer communication, and invoicing processes
• Manufacturing industry experience required; aerospace industry experience preferred
• ERP or MRP system experience required
• Strong Microsoft Office proficiency
• Ability to manage multiple priorities with strong attention to detail
• Comfortable communicating with customers and internal stakeholders at all levels
• U.S. Person status required due to export control regulations
• Ability to pass background check and drug screen

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy