Customer Service Representative
Johnson & Johnson Heating, Air Conditioning, and PlumbingMartinsburg, WV
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Johnson & Johnson Heating, Air Conditioning, and Plumbing Customer Service Representative Martinsburg, WV We're seeking a friendly, professional Customer Service Representative to be the first point of contact for our customers. You'll handle incoming calls, schedule appointments, follow up with clients, and help keep our operations running smoothly.Key Responsibilities:
- Answer calls and provide exceptional customer service
- Schedule appointments and follow up to ensure satisfaction
- Proactively reach out to customers for maintenance scheduling and promotions
- Explain services clearly and compassionately to homeowners
- Collaborate with service and dispatch teams
- Maintain accurate records in ServiceTitan CRM
- Support team members and contribute to positive workplace culture
- 3+ years of customer service experience
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Warm, personable demeanor
- Strong organizational skills and attention to detail
- Proficient in Microsoft Office and computer systems
- Self-motivated with ability to work independently
- Thrives in fast-paced, team-oriented, goal-driven environments
- 100% employer-paid health insurance (vision and dental available)
- Retirement plan with company match
- Paid training and career development opportunities
- Family-oriented company culture with team events and outings
- Work-life balance with set schedule (rotating weekends based on season)
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FAQs About Customer Service Representative Jobs at Johnson & Johnson Heating, Air Conditioning, and Plumbing
What is the work location for this position at Johnson & Johnson Heating, Air Conditioning, and Plumbing?
This job at Johnson & Johnson Heating, Air Conditioning, and Plumbing is located in Martinsburg, WV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Johnson & Johnson Heating, Air Conditioning, and Plumbing?
Employer has not shared pay details for this role.
What employment applies to this position at Johnson & Johnson Heating, Air Conditioning, and Plumbing?
Johnson & Johnson Heating, Air Conditioning, and Plumbing lists this role as a Full-time position.
What experience level is required for this role at Johnson & Johnson Heating, Air Conditioning, and Plumbing?
Johnson & Johnson Heating, Air Conditioning, and Plumbing is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Johnson & Johnson Heating, Air Conditioning, and Plumbing for this role?
Johnson & Johnson Heating, Air Conditioning, and Plumbing offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Johnson & Johnson Heating, Air Conditioning, and Plumbing?
You can apply for this role at Johnson & Johnson Heating, Air Conditioning, and Plumbing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.