Customer Service Representative

Kimbrell's Home FurnishingsAsheboro, North Carolina

$12 - $16 / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$12-$16/hour

Benefits

Paid Vacation

Career Development

Job Description

Benefits:

+ Commision
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Kimbrell’s Furniture - Customer Service Representative (CSR)

Are you passionate about helping people, building relationships, and being part of a high-energy retail team? Kimbrell’s Furniture is looking for a Customer Service Representative (CSR) who thrives on delivering exceptional customer experiences while supporting sales growth and long-term customer relationships.

Why Join Kimbrell’s?

At Kimbrell’s, we don’t just sell furniture—we create lasting customer relationships. This role is more than customer service; it’s a career opportunity with a path into leadership and sales roles. If you’re motivated, people-focused, and ready to grow, we want to meet you.

What You’ll Do

As a CSR, you’ll play a key role in ensuring every customer has a seamless and positive experience:

✨ Customer Experience & Engagement

Deliver a welcoming and professional experience in every interaction
Build strong relationships that drive loyalty and repeat business
Guide customers through their journey—from first visit to ongoing support

📈 Sales Support & Business Growth

Partner with the sales team to help drive revenue
Assist with follow-ups, outreach, and customer engagement
Support promotions, events, and in-store initiatives

💳 Customer Accounts & Financing

Help customers understand financing options and payment plans
Assist with credit applications and transactions
Provide solutions-oriented support for account questions

🗂 Operations & Administration

Maintain accurate records and documentation
Use POS systems and tools efficiently
Support daily store operations and team collaboration

What We’re Looking For

Strong communication and people skills
A customer-first mindset with a passion for helping others
Sales-driven attitude with the ability to build relationships
Organized and able to multitask in a fast-paced environment
Willingness to learn financial processes and systems

Your Future Starts Here

This role is a stepping stone to exciting career opportunities, including:

Assistant Store Manager
Store Manager
Sales Consultant

Make an Impact

At Kimbrell’s, you’ll be part of a team that values service, trust, and growth. If you’re ready to build a career—not just work a job—apply today.

*The above-listed are a few of the duties and responsibilities associated with the Customer Service Representatives' role and are not intended to be a comprehensive list of all duties*

Compensation: $12.00 - $16.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The first Kimbrell's furniture store opened in downtown Columbia, SC in 1915. In its 110th year, Kimbrell's Home Furnishings (Furniture Distributors, Inc.) is recognized as a Top 100 Furniture retailer and operates 44 stores to serve customers across both North and South Carolina, with its headquarters and distribution center based in Charlotte, NC.

Founding principles continue to guide the company. Kimbrell's believes for the company to be successful, its people must be successful. The company aims to treat employees as "family," working together to improve the happiness and well-being of others through home furnishings. The company also aims to treat customers as "family" through its superior customer service.

Kimbrell's hand-selects furniture to uniquely offer customers a combination of style and value. Kimbrell's partnerships with Sealy and Jamison also offer comfort and value in its exclusive mattress lineups. Kimbrell's has expanded its quality home furnishings to include appliances, electronics, outdoor, and home decor that enhance customers' homes. A mainstay for the company remains its own in-house financing program that offers customers personalized credit.

Kimbrell’s remains a family business dedicated to:

• Affordable style

• Friendly service

• Personalized credit

• Comfortable shopping

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FAQs About Customer Service Representative Jobs at Kimbrell's Home Furnishings

What is the work location for this position at Kimbrell's Home Furnishings?

This job at Kimbrell's Home Furnishings is located in Asheboro, North Carolina, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Kimbrell's Home Furnishings?

Candidates can expect a pay range of $12–$16 per hour for this role.

What employment applies to this position at Kimbrell's Home Furnishings?

Kimbrell's Home Furnishings lists this role as a Full-time position.

What experience level is required for this role at Kimbrell's Home Furnishings?

Kimbrell's Home Furnishings is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Kimbrell's Home Furnishings for this role?

Kimbrell's Home Furnishings offers following benefits: Paid Vacation and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Kimbrell's Home Furnishings?

You can apply for this role at Kimbrell's Home Furnishings either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.