Customer Service Representative

Kyle Herman-Farmers Insurance AgencyBismarck, ND

$45,000 - $65,000 / year

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Overview

Remote

On-site

Compensation

$45,000-$65,000/year

Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position. You will be expected to obtain a Property and Casualty Insurance license.

Salary Range: $45000.00 - $65000.00 per year

Benefits

Annual Base Salary + Commission+ Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Mon-Fri Schedule

Retirement Plan

Evenings Off

Responsibilities

Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Document each customer contact in eAgent.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Provide exceptional customer service and support.
Schedule appointments for sales staff to meet prospective customers.

Requirements

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Professional phone etiquette.
Problem-Solving Capabilities.
No insurance experience required but must be willing to learn

Commitment to excellence, willingness to work hard, and willingness to go the extra mile.

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FAQs About Customer Service Representative Jobs at Kyle Herman-Farmers Insurance Agency

What is the work location for this position at Kyle Herman-Farmers Insurance Agency?

This job at Kyle Herman-Farmers Insurance Agency is located in Bismarck, ND, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Kyle Herman-Farmers Insurance Agency?

Candidates can expect a pay range of $45,000 and $65,000 per year.

What employment applies to this position at Kyle Herman-Farmers Insurance Agency?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Kyle Herman-Farmers Insurance Agency?

You can apply for this role at Kyle Herman-Farmers Insurance Agency either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.