Customer Service Representative - Ocean Imports
Laufer Group InternationalLombard, IL
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
About Laufer Group InternationalLaufer Group International is a leading international freight forwarder, customs broker, and global logistics provider. Headquartered in New York with offices throughout the United States and an extensive worldwide partner network, we deliver customized supply chain solutions that help businesses move freight efficiently across the globe.Our services include international air freight, ocean freight, customs brokerage, warehousing, import and export management, and end-to-end supply chain solutions. At Laufer, we combine industry expertise with innovative technology and exceptional customer service to help customers navigate today's increasingly complex global marketplace.About the RoleLaufer is seeking a motivated and detail-oriented Customer Service Representative – Ocean Imports to join our Ocean Import Operations team. In this role, you'll help coordinate international ocean shipments from arrival through final delivery while providing exceptional service to our customers.You'll work closely with customers, customs brokers, ocean carriers, trucking companies, terminals, and internal teams to ensure shipments move efficiently, documentation is accurate, and customers receive timely updates throughout the import process. This is an excellent opportunity for someone looking to begin or grow a career in international logistics, freight forwarding, or supply chain operations.What You'll Do
- Serve as a primary point of contact for customers throughout the ocean import process.
- Issue arrival notices to customers and designated customs brokers.
- Review shipment information, including vessel schedules, estimated arrival dates (ETA), ports of discharge (POD), purchase order (PO), and delivery details.
- Monitor shipment status and provide timely updates to customers and internal teams.
- Coordinate with trucking companies, ocean carriers, terminals, and customs brokers to support the timely movement of freight.
- Issue delivery orders and assist with scheduling deliveries.
- Track shipments, container availability, cargo deliveries, and empty container returns.
- Update shipment information and maintain accurate records in the transportation management system.
- Help resolve shipment issues by working with customers and logistics partners.
- Ensure all documentation is complete, accurate, and processed according to company procedures.
- Support the team with additional operational and customer service responsibilities as needed.
- Customer service, administrative, logistics, or supply chain experience preferred but not required.
- Interest in international logistics, freight forwarding, supply chain, or transportation.
- Strong communication and interpersonal skills with a customer-first mindset.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills and willingness to learn.
- Comfortable using Microsoft Office and learning new software systems.
- Ability to work independently while collaborating effectively with a team.
- Associate's or Bachelor's degree in Business, Supply Chain, Logistics, or a related field is a plus but not required.
- Competitive salary based on experience
- Medical, dental, and vision insurance with company cost-sharing
- Health Savings Account (HSA) with company contribution
- Medical Bridge Program
- Flexible Spending Accounts (Medical and Dependent Care)
- Company-paid short-term disability, long-term disability, life insurance, and AD&D coverage
- 401(k) with generous company match
- Generous paid time off
- Employee Assistance Program
- Employee Recognition Program
- $500 annual charitable giving benefit through our Giveback Program
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FAQs About Customer Service Representative - Ocean Imports Jobs at Laufer Group International
What is the work location for this position at Laufer Group International?
This job at Laufer Group International is located in Lombard, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Laufer Group International?
Employer has not shared pay details for this role.
What employment applies to this position at Laufer Group International?
Laufer Group International lists this role as a Full-time position.
What experience level is required for this role at Laufer Group International?
Laufer Group International is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Laufer Group International for this role?
Laufer Group International offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Family/Dependent Health, Paid Vacation, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Laufer Group International?
You can apply for this role at Laufer Group International either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.