Customer Service Representative
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Overview
Schedule
Full-time
Career level
Senior-level
Compensation
$20-$25/hour
Benefits
Health Insurance
Vision Insurance
Life Insurance
Job Description
Benefits:
- Bonus based on performance
- Competitive salary
- Health insurance
- Paid time off
- Training & development
LCS Heating and Cooling is an established, locally owned and growing company. We have an awesome team that works well together. We are looking for someone who wants to contribute to this team atmosphere! In this position, you’ll be the first impression of LCS and our 7-Star service! Responsibilities include, but are not limited to:
- Answering incoming calls and managing up to two phone lines.
- Overseeing, scheduling and growing HVAC maintenance memberships.
- Making outbound calls and sending outbound text/emails to existing client base.
- Completing technician follow-ups.
- Following company software workflows
- Consistent communication, internally and externally.
This position might be a great fit for you if you have the following qualities:
- Reliability: To be prompt and reliable. We promise you can count on us, so we need to be able to count on you!
- Organized: To manage two phone lines, as well as HVAC maintenance agreements.
- Disciplined: To learn and follow company workflow processes within company software.
- Team Player: To actively participate in team meetings.
Candidates must LOVE talking on the phone and interacting with people! This position is #1 on phones, so will have lots of client interaction. Prior HVAC office experience is not required, however, proficiency in Microsoft Office, professionally using email, the ability to type, and the qualities listed above are a must. Experience using software is not required, but preferred. This position is hourly based, with opportunity to earn bonus. It is a full-time position M-F, 8am-4:30pm. Benefits include:
- Insurance: Health, vision, life, supplemental
- Retirement with company match
- PTO, paid holidays, paid birthday off, extra PTO earned on each anniversary
- Paid training
- Company shirts, hoodies & hats
- Fun company outings- typically three per year!
We look forward to reviewing your resume!!
Compensation: $20.00 - $25.00 per hour
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FAQs About Customer Service Representative Jobs at LCS Heating & Cooling
What is the work location for this position at LCS Heating & Cooling?
This job at LCS Heating & Cooling is located in Indianapolis, Indiana, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at LCS Heating & Cooling?
Candidates can expect a pay range of $20–$25 per hour for this role.
What employment applies to this position at LCS Heating & Cooling?
LCS Heating & Cooling lists this role as a Full-time position.
What experience level is required for this role at LCS Heating & Cooling?
LCS Heating & Cooling is looking for a candidate with "Senior-level" experience level.
What benefits are offered by LCS Heating & Cooling for this role?
LCS Heating & Cooling offers following benefits: Health Insurance, Vision Insurance, Life Insurance, Paid Holidays, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at LCS Heating & Cooling?
You can apply for this role at LCS Heating & Cooling either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.