Customer Service Representative

Leading Edge ConnectionsBuffalo, NY

$17 - $18 / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$17-$18/hour

Benefits

Career Development

Job Description

Customer Service Representative

Location: On-site | Amherst, NYCompany: Leading Edge Connections (LEC)Full-Time Pay: $16.75 – $18.00/hour (based on experience)

About Leading Edge Connections

Leading Edge Connections (LEC) is a modern, U.S.-based customer experience company supporting essential service providers across the country. We’re growing quickly and just opened our new Amherst office built for collaboration, efficiency, and team energy.

We believe great customer service comes from people who enjoy what they do and who work in an environment that’s engaging, fast-moving, and supportive.

Role Overview

The Customer Service & Billing Representative is responsible for handling inbound customer calls related to service questions, account support, and billing inquiries. This role combines problem-solving, clear communication, and attention to detail to deliver an excellent customer experience.

What You’ll Do

· Handle inbound customer calls in a professional and friendly manner

· Assist customers with service-related questions and account support

· Explain billing statements, charges, and payment options clearly

· Resolve issues efficiently or escalate when needed

· Document customer interactions accurately using internal systems

What We’re Looking For

· Customer service or call center experience preferred (not required)

· Strong communication and listening skills

· Comfortable using computers and navigating multiple systems

· Reliable, punctual, and team-oriented

· Ability to work on-site in Amherst, NY

Work Environment

· Fun, fast-paced, modern office environment

· Supportive leadership and collaborative team culture

· Structured schedules with clear expectations

· New office space designed for productivity and comfort

What We Offer

· Competitive hourly pay ($16.75–$18.00/hour) W2 Employment

· Paid training

· Full-time, stable schedules

· Opportunities for growth as the company expands

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FAQs About Customer Service Representative Jobs at Leading Edge Connections

What is the work location for this position at Leading Edge Connections?

This job at Leading Edge Connections is located in Buffalo, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Leading Edge Connections?

Candidates can expect a pay range of $16.75–$18 per hour for this role.

What employment applies to this position at Leading Edge Connections?

Leading Edge Connections lists this role as a Full-time position.

What experience level is required for this role at Leading Edge Connections?

Leading Edge Connections is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Leading Edge Connections for this role?

Leading Edge Connections offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Leading Edge Connections?

You can apply for this role at Leading Edge Connections either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.