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Customer Service Representative

Legacy Wealth Associates, LLCPhoenix, AZ

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Overview

Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
Flexible/Unlimited PTO
Career Development
401k Matching/Retirement Savings

Job Description

Customer Service RepresentativeRemote | Legacy Wealth Associates

At Legacy Wealth Associates, we recognize that our clients rely on us for guidance that impacts their long-term financial well-being. We are seeking a Customer Service Representative who approaches each interaction with professionalism, patience, and a genuine commitment to helping others.

In this position, you will play an important role in supporting families as they make key financial decisions—ensuring they feel informed, respected, and confident throughout the process.

Position Responsibilities

  • Serve as an accessible and reliable contact for client inquiries and service needs.

  • Respond to questions and requests through phone, email, and virtual appointments.

  • Present financial information in clear, straightforward language.

  • Maintain thorough documentation of client communications to ensure accurate follow-through.

  • Initiate follow-up outreach to confirm client satisfaction and continued progress.

What We’re Looking For

  • Strong written and verbal communication abilities.

  • Effective time management and attention to detail while balancing multiple tasks.

  • Composed and professional demeanor in a variety of situations.

  • Ability to work independently in a fully remote environment.

  • Prior experience in customer service or administrative support is beneficial, though not mandatory.

Impact of the Role

Your work will extend beyond answering questions—you will help clients feel understood and supported as they plan for their future. Each interaction contributes to building trust and strengthening long-term relationships.

Benefits & Opportunities

  • 100% remote position with flexible scheduling.

  • Retirement planning resources.

  • Ongoing professional development and training programs.

  • Access to networking events and industry gatherings.

About Legacy Wealth Associates

Legacy Wealth Associates partners with families to protect, grow, and transition wealth with clarity and confidence. Our philosophy is grounded in integrity, education, and lasting relationships—because meaningful financial progress is built on trust.

If you’re ready to contribute to a client-centered organization where your work truly matters, we encourage you to apply.

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FAQs About Customer Service Representative Jobs at Legacy Wealth Associates, LLC

What is the work location for this position at Legacy Wealth Associates, LLC?
This job at Legacy Wealth Associates, LLC is located in Phoenix, AZ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Legacy Wealth Associates, LLC?
Employer has not shared pay details for this role.
What employment applies to this position at Legacy Wealth Associates, LLC?
Legacy Wealth Associates, LLC lists this position under the following employment categories:
  • Flexible-schedule
  • Full-time
What experience level is required for this role at Legacy Wealth Associates, LLC?
Legacy Wealth Associates, LLC is looking for a candidate with "Senior-level" experience level.
Does Legacy Wealth Associates, LLC allow remote work for this role?
Yes, this position at Legacy Wealth Associates, LLC supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Legacy Wealth Associates, LLC for this role?
Legacy Wealth Associates, LLC offers following benefits: Flexible/Unlimited PTO, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Legacy Wealth Associates, LLC?
You can apply for this role at Legacy Wealth Associates, LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.