Customer Service Representative
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Overview
Job Description
About LGCY Power
LGCY Power is one of the fastest-growing residential solar providers in the nation. Our mission is to provide an extraordinary customer experience while becoming the best version of ourselves and helping others do the same. We pride ourselves on a high-energy, "people-first" culture that has earned us recognition as one of Glassdoor's “Best Places to Work.”
Role Summary
We are looking for a motivated and reliable Customer Service Representative to join our team in Sheridan, WY. This is an entry-level position where you will act as a vital bridge between our homeowners and our solar experts. If you are a positive, coachable person looking to start a career in the clean energy industry, we want to hear from you!
Primary Responsibilities
- Customer Support: Act as the first point of contact for homeowners, answering questions about the solar installation process with professionalism and empathy.
- Scheduling: Assist our sales force by qualifying potential customers and scheduling appointments for Energy Consultants.
- Problem Solving: Proactively manage customer accounts to ensure a seamless experience from the initial consultation to final activation.
- Data Entry: Maintain accurate customer information and update records within our internal database/CRM system.
- Team Collaboration: Work closely with local sales teams and installation crews to ensure project milestones are communicated clearly to the homeowner.
Qualifications
- Education: High school diploma or GED equivalent.
- Communication: Exceptional verbal and written communication skills with a focus on "active listening."
- Attitude: A positive, self-motivated "learning mindset" and a desire to grow within the company.
- Computer Literacy: Comfortable using basic office software (Microsoft Office/Google Workspace) and the ability to learn new technology quickly.
- Reliability: Strong work ethic and punctuality for an in-person, office-based role.
- Age Requirement: Must be 18 years or older.
What We Offer
- World-Class Training: No prior solar experience? No problem. We provide cutting-edge training to help you become an expert in renewable energy.
- Career Growth: Clear pathways for leadership and advancement within one of the nation's leading solar organizations.
- High-Energy Culture: A fun and friendly environment where we celebrate team wins and individual growth.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
