Customer Service Representative

M Cole Wilson American Family InsuranceOverland Park, KS

$40,000 - $50,000 / year

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Overview

Compensation

$40,000-$50,000/year

Job Description

Join M Cole Wilson American Family Insurance, a customer-focused insurance agency located in Overland Park, Kansas. We are currently hiring a Customer Service Representative to join our dynamic team. At M Cole Wilson American Family Insurance, we prioritize exceptional customer service and strive to make a positive impact on the lives of our clients.

As a Customer Service Representative, you will play a crucial role in providing top-quality service to our policyholders. You will respond to inquiries, assist in resolving customer issues, and create a positive experience with every interaction.

In this hybrid remote position, you will have the flexibility to work both remotely and in our Overland Park office, ensuring a balanced work environment to cater to different working styles.

If you are a highly motivated individual with a passion for delivering outstanding customer service, we invite you to apply for the Customer Service Representative position at M Cole Wilson American Family Insurance.

Salary Range: $40000.00 - $50000.00 per year

Benefits

Annual Base Salary + Commission+ Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Responsibilities

- Respond to customer inquiries promptly and professionally through phone, email, and chat

- Provide accurate and helpful information regarding insurance policies, coverage, and claims

- Assist customers in updating their policy information, including address changes and policy amendments

- Process customer payments and ensure accurate billing

- Collaborate with other team members to resolve complex customer issues and provide timely resolutions

- Maintain a high level of product knowledge to effectively address customer questions and concerns

Requirements

- Strong interpersonal and communication skills with a friendly and inviting demeanor

- Excellent problem-solving abilities and attention to detail

- Prior customer service experience preferred

- Proficiency in computer systems and software applications

- Ability to work independently and as part of a team

- Availability to work flexible hours, including evenings and weekends

- Demonstrated commitment to outstanding customer service

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FAQs About Customer Service Representative Jobs at M Cole Wilson American Family Insurance

What is the work location for this position at M Cole Wilson American Family Insurance?

This job at M Cole Wilson American Family Insurance is located in Overland Park, KS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at M Cole Wilson American Family Insurance?

Candidates can expect a pay range of $40,000 and $50,000 per year.

What employment applies to this position at M Cole Wilson American Family Insurance?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at M Cole Wilson American Family Insurance?

You can apply for this role at M Cole Wilson American Family Insurance either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.