Customer Service Representative - Manufacturing
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Overview
Schedule
Full-time
Career level
Senior-level
Compensation
$18-$22/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Health insurance
- Help or transport service
- Parental leave
- Tuition assistance
- Vision insurance
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Stock options plan
- Training & development
Join a Growing Industry Leader in Hydraulic Hose & Tube Manufacturing! We’re looking for a motivated and experienced Customer Service Representative to join our team in Gahanna, OH. In this key role, you’ll support our industrial and OEM clients by providing exceptional service, accurate order processing, and proactive communication from quote to delivery. This is a great opportunity to grow with a stable, $30M+ revenue company that values your industry knowledge, problem-solving skills, and attention to detail.What You’ll Do
- Respond to customer inquiries via phone, email, and online portals
- Accurately enter orders, generate quotes, and handle returns or changes
- Communicate lead times, product availability, and shipping updates
- Liaise with sales, production, and shipping teams to meet customer needs
- Follow up on open orders, quotes, and backorders to ensure timely delivery
- Build long-term customer relationships by solving problems quickly and professionally
What We’re Looking For
- 2+ years of customer service experience in a manufacturing, distribution, or industrial setting
- Strong communication skills and a professional, friendly demeanor
- High accuracy and attention to detail under time pressure
- Experience with ERP/order entry systems (Epicor, SAP, or similar preferred)
- Solid computer skills (Microsoft Office, order portals, CRM tools)
- Self-motivated, reliable, and team-oriented
Why Join Us? 💵 $21.50/hr + annual bonus opportunity 📅 Monday–Friday, 8:00 AM – 5:00 PM – no nights or weekends 🏥 Full benefits package including medical, dental, vision, 401(k), and paid time off 💼 Job security and long-term opportunity in an essential industry 🤝 Supportive, tight-knit team with a track record of success 📈 Training and advancement potential for those who want to growBonus Points If You Have
- Experience in hydraulics, hose & tube manufacturing, or B2B industrial supply
- Familiarity with technical parts and product specs
- Knowledge of fluid power, fittings, or custom assemblies
Compensation: $18.00 - $22.00 per hour
Mid-State Sales was established in Columbus, Ohio in 1969, and has built its reputation as the national leader in the manufacturer and distributor of fluid transfer products, specifically hydraulic hose assemblies, fluid transfer assemblies, tube assemblies, and adapters.
Mid-State Sales is both a fabricator and distributor of fluid transfer products, fluid transfer assemblies and hydraulic components. Our fluid transfer products are optimized for both OEM customers and products and for industrial customers and users. In addition, Mid-State Sales leads the industry in custom solutions from our tube assembly production team, enabling your original equipment manufacturer’s unique product with our engineering guidance.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative - Manufacturing Jobs at Mid-State Sales
What is the work location for this position at Mid-State Sales?
This job at Mid-State Sales is located in Columbus, Ohio, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Mid-State Sales?
Candidates can expect a pay range of $18–$22 per hour for this role.
What employment applies to this position at Mid-State Sales?
Mid-State Sales lists this role as a Full-time position.
What experience level is required for this role at Mid-State Sales?
Mid-State Sales is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Mid-State Sales for this role?
Mid-State Sales offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Parental and Family Leave, Career Development, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Mid-State Sales?
You can apply for this role at Mid-State Sales either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.