Customer Service Representative - Order Entry

Job Posting:

The Minka Group has grown to become a leader in the decorative lighting and fan industries. As a company, we pride ourselves on the quality and workmanship of each and every fixture we produce. With people and distribution operating on two continents, the Minka Group family of businesses is leading the way in product design, knit together by a single level of quality over a broad range of price points.

The Customer Service Representative – Order Entry role is an entry-level opportunity within Minka’s Customer Service organization. This position focuses on accurate order entry and email/ticket-based customer support. The role does not include inbound phone queue responsibilities but may require occasional customer calls to resolve order-related questions.

This is a Hybrid role based out of Corona, CA, in accordance with the Minka Group Flex schedule; 3 days office / 2 days remote.

Primary Responsibilities

• Order Entry
• Enter customer orders accurately and in a timely manner.
• Validate pricing, product selection, shipping details, and required dates.
• Identify and correct order discrepancies prior to processing.
• Customer Support (Email & Zendesk)
• Respond to Zendesk tickets within 4 business hours.
• Provide clear, professional written communication regarding order status, availability, and corrections.
• Maintain ownership of assigned tickets through resolution.
• Customer Interaction
• Make or receive occasional customer phone calls when necessary to clarify order details or resolve issues.

General Expectations

• Follow Minka policies, procedures, and service standards.
• Demonstrate attention to detail, accountability, and professionalism.
• Collaborate with Customer Service, Order Entry, and Sales Administration teams.
• Support inbound sales opportunities when appropriate.

Qualifications

• Entry-level role; prior Customer Service or Order Entry experience preferred.
• Strong written communication skills.
• Ability to manage multiple tasks and meet service level expectations.
• High level of accuracy and attention to detail.
• Working knowledge of Microsoft Office 365 (Outlook, Teams).
• Zendesk experience preferred but not required.

At The Minka Group, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information