Customer Service Representative

Molly MaidCarson, California

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Benefits

Paid Vacation

Job Description

As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

Receive incoming calls in professional and courteous manner
Schedule estimates & cleans
Perform marketing functions to sell additional work and earn business
Return customer calls, respond to customer complaints, and resolve breakage issues
Perform administrative functions including data entry, payment processing, and supply inventory
Assist with personnel management, including hiring and recruiting functions
Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Minimum two years admin and call center experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
Bilingual English/Spanish (preferred)

Benefits: Benefits package varies by location

Pay: $13-$17/Hr. M-F 7:30am-4:30pm or 8am-5pm

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!

Compensation: $13-$17/Hr

When you put on a Molly Maid® uniform, you become part of a family—a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they’ll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it’s a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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FAQs About Customer Service Representative Jobs at Molly Maid

What is the work location for this position at Molly Maid?

This job at Molly Maid is located in Carson, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Molly Maid?

Candidates can expect pay range between $13–$17 for this role.

What employment applies to this position at Molly Maid?

Molly Maid lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Molly Maid?

Molly Maid is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Molly Maid for this role?

Molly Maid offers Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Molly Maid?

You can apply for this role at Molly Maid either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.