Customer Service Representative

Molly MaidBergenfield, New Jersey

$15+ / hour

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Compensation

$15+/hour

Benefits

Paid Vacation

Job Description

As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

Receive incoming calls in professional and courteous manner
Schedule estimates & cleans
Perform marketing functions to sell additional work and earn business
Return customer calls and respond to customer complaints
Perform administrative functions including data entry, payment processing, and supply inventory
Assist with personnel management, including hiring and recruiting functions
Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Valid Driver's License
Strong written and verbal communication skills
Must be bilingual- Spanish
Detailed-oriented
Positive Attitude
Professional appearance and personality
Team player who can work independently

Salary: $15 per hour, plus sales growth bonuses

Hours: 7:45 am- 4:30 pm

Personal Time Off (PTO vacation / sick day policy); No Health Insurance offered

Job Type: Full-time

We are actively interviewing for this position- Apply today and our hiring manager will follow-up!

Compensation: $15.00 per hour

When you put on a Molly Maid® uniform, you become part of a family—a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they’ll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it’s a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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