Customer Service Representative
MPE ServicesFlorence, AL
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Career Development
Job Description
Customer Service Representative (CSR)Company: MPE ServicesLocation: Florence, ALDepartment: Operations / Customer ServiceReports To: Customer Service Manager / Operations ManagerEmployment Type: Full-Time
Position SummaryMPE Services is seeking a professional and customer-focused Customer Service Representative (CSR) to join our growing team. The CSR serves as the first point of contact for our customers and plays a vital role in delivering exceptional service experience.This position is responsible for answering inbound calls, scheduling service appointments, supporting dispatch operations, and assisting customers with questions regarding HVAC, Plumbing, Electrical, and Generator services.The ideal candidate is organized, friendly, detail-oriented, and able to multitask in a fast-paced service environment.Key ResponsibilitiesCustomer Interaction- Answer inbound customer calls in a professional and friendly manner
- Assist customers with scheduling service appointments
- Respond to customer questions regarding services, pricing, and availability
- Provide excellent customer service while representing the MPE brand
- Work closely with dispatch to optimize technician schedules
- Update customer information and job details in the CRM system
- Confirm appointments and follow up with customers when needed
- Enter service requests and customer information accurately
- Maintain organized records of service calls and communications
- Assist with outbound customer follow-up calls
- Ensure every customer interaction reflects MPE Services' commitment to quality and professionalism
- Address customer concerns and escalate issues when necessary
- Maintain a positive and solution-oriented approach
- High school diploma or equivalent
- Strong verbal and written communication skills
- Professional phone etiquette
- Basic computer proficiency
- Detail-oriented with strong data entry and record keeping skills
- Ability to multitask in a fast-paced environment
- Previous customer service or call center experience
- Experience in home services, construction, or service industries
- Experience with CRM or dispatch software (ServiceTitan or similar)
- Customer-focused mindset
- Strong communication skills
- Attention to detail
- Organization and time management
- Ability to remain calm under pressure
- Team-oriented attitude
- Office-based position
- Regular interaction with customers and service technicians
- Fast-paced environment during peak service seasons
- Work with a trusted local company serving North Alabama homeowners
- Support a team of skilled HVAC, Plumbing, Electrical, and Generator professionals
- Opportunity to grow within a rapidly expanding home services company
- Be part of a team committed to quality service and strong customer relationships
- How to ApplyInterested candidates should submit their resume and contact information for consideration.
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FAQs About Customer Service Representative Jobs at MPE Services
What is the work location for this position at MPE Services?
This job at MPE Services is located in Florence, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at MPE Services?
Employer has not shared pay details for this role.
What employment applies to this position at MPE Services?
MPE Services lists this role as a Full-time position.
What experience level is required for this role at MPE Services?
MPE Services is looking for a candidate with "Senior-level" experience level.
What benefits are offered by MPE Services for this role?
MPE Services offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at MPE Services?
You can apply for this role at MPE Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.