Customer Service Representative

Mr. ApplianceScarsdale, New York

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Overview

Schedule

Flexible-schedule

Full-time

Career level

Senior-level

Benefits

Flexible/Unlimited PTO

Career Development

Job Description

We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 300 locations, we have an immediate opening for an

Customer Service Representative

We offer competitive compensation packages, complete training programs, and fast track advancement. We live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As an CSR, you are a key member of our team. Responsible for acting as a liaison among customers, technicians and Mr. Appliance of Scarsdale managers. Assists with orders, complaints, errors, account questions, billing, cancelations, and other queries.

Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, are genuinely excited to help internal and external customers, patient, empathetic, and passionately communicative, love to talk

Position Summary:

The objective of this position is to ensure excellent service standards and maintain high customer satisfaction.

Specific Responsibilities:

· Answer phones

· Enter data into software package (SmartWare) and schedule service calls

· Route service calls

· Notify customers of service call times daily. Includes email or phone call.

· Dispatch jobs to technicians

· Inventory management:

· Respond to emails from customers and vendors same day

· Maintain contact with technicians throughout the workday

· Make follow-up calls to customers daily to check operation of unit repaired

· Close work orders as they are returned by technicians. Includes sending invoices to home warranty companies and others as needed and ordering parts.

· Other duties as assigned.

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Compensation: $20.00 per hour

When you do what you love, it never feels like a job. And what we love doing is problem-solving, figuring out why appliances aren’t working, and then bringing them back to life. It helps that our culture is all about learning and collaboration. And if that isn’t enough, there’s competitive compensation and flexible working hours. Give us a shout.

Notice

Mr. Appliance LLC is the franchisor of the Mr. Appliance® franchised system. Each Mr. Appliance® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Appliance® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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FAQs About Customer Service Representative Jobs at Mr. Appliance

What is the work location for this position at Mr. Appliance?

This job at Mr. Appliance is located in Scarsdale, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Mr. Appliance?

Candidates can expect a pay range of $20.

What employment applies to this position at Mr. Appliance?

Mr. Appliance lists this position under the following employment categories:

Flexible-schedule
Full-time

What experience level is required for this role at Mr. Appliance?

Mr. Appliance is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Mr. Appliance for this role?

Mr. Appliance offers following benefits: Flexible/Unlimited PTO and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Mr. Appliance?

You can apply for this role at Mr. Appliance either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.