Customer Service Representative

Mr. RooterGlen Burnie, Maryland

$24+ / hour

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$24+/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Benefits:

401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Flexible schedule
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance

Benefits:

401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Flexible schedule
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Customer Service Representative

Mr. Rooter of Baltimore📍 3701 Commerce Dr., Arbutus, MD💲 $24 per hour🕒 Every-Other-Week Schedule (40 hours/week)

Mr. Rooter of Baltimore is seeking an energetic and customer-focused Customer Service Representative to join our team. This role is a key part of upholding our service philosophy by delivering the highest level of customer service. You will handle incoming calls, schedule service appointments, and communicate effectively with customers and technicians.

If you are self-motivated, enjoy helping people, and thrive in a fast-paced environment, we want to hear from you!

Schedule (Alternating Every Other Week)

Week 1

Monday–Friday: 3:00 PM – 8:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 8:00 AM – 12:00 PMTotal: 40 hours

Week 2

Monday– (Thursday Off) or Work (Sunday Off)
Friday: 7:30 AM – 7:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 8:00 AM – 10:30 AMTotal: 40 hours

Key Responsibilities

Answer incoming calls in a professional and courteous manner
Schedule and coordinate service calls based on customer needs
Communicate schedule changes or delays with customers and technicians
Use customer development techniques via phone, email, mail, and personal contact
Perform additional duties as needed

Job Requirements

Strong verbal and written communication skills
Minimum typing speed of 55 WPM
Detail-oriented with strong data entry skills
Positive attitude and strong work ethic
Team player who can also work independently

Benefits

Benefits package available

Compensation: $24.00 per hour

Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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FAQs About Customer Service Representative Jobs at Mr. Rooter

What is the work location for this position at Mr. Rooter?

This job at Mr. Rooter is located in Glen Burnie, Maryland, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Mr. Rooter?

Candidates can expect a pay range of $24 (per hour).

What employment applies to this position at Mr. Rooter?

Mr. Rooter lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Mr. Rooter?

Mr. Rooter is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Mr. Rooter for this role?

Mr. Rooter offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Mr. Rooter?

You can apply for this role at Mr. Rooter either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.