Customer Service Representative - Hicksville Metal
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$20-$28/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
New Castle Metal is a premier fabricator of architectural cladding for Commercial, Industrial and Residential projects. We specialize in standing seam metal roofing systems, edge metal systems, and custom fabrication. New Castle Metal utilizes a portfolio of metal forming machines at each of its six locations across the Northeast to provide customers with unparalleled flexibility and lead times.Job SummaryNew Castle Metal is seeking a dynamic, highly organized Customer Service Representative to anchor our Hicksville, NY branch. This role sits directly at the intersection of customer-facing sales and back-end operations. As a vital link in our compact, efficient team, you will manage counter sales, accurate order processing, timely shipments, and exceptional customer service. The Customer Service Representative will be the primary point of contact and trusted partner for their customers.Responsibilities
- Oversee the complete lifecycle of customer orders.
- Accurately enter, update and maintain order information.
- Develop and maintain relationships to support long-term customer satisfaction.
- Represent customer needs and effectively communicate across internal teams.
- Actively resolve customer issues with a sense of urgency.
- Collaboration with Various Internal Departments.
- Coordinate and track movement of materials to ensure timely and accurate deliveries.
- Work closely with external suppliers to ensure consistency of materials and services.
- Identify and resolve billing issues or discrepancies.
- Provide prompt, knowledgeable response to customer inquires via phone or email.
- Ability to work within ERP and Logistics systems
- Attention to detail
- Math and conversion skills – perform order related calculations
- Effective written and verbal communication skills
- Ability to prioritize, multitask, and manage deadlines in a fast-paced environment
- Experience supporting customers in a manufacturing, distribution, or a construction related environment.
- Competitive Pay
- Benefits: Medical / Dental / Vision / Life Insurance
- 401(k) with discretionary employer match
- Paid vacation and Holidays
- Yearly reviews with opportunities to advance your career based on performance
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FAQs About Customer Service Representative - Hicksville Metal Jobs at New Castle Building Products
What is the work location for this position at New Castle Building Products?
This job at New Castle Building Products is located in Hicksville, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at New Castle Building Products?
Candidates can expect a pay range of $20–$28 per hour for this role.
What employment applies to this position at New Castle Building Products?
New Castle Building Products lists this role as a Full-time position.
What experience level is required for this role at New Castle Building Products?
New Castle Building Products is looking for a candidate with "Senior-level" experience level.
What benefits are offered by New Castle Building Products for this role?
New Castle Building Products offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Holidays, Paid Vacation, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at New Castle Building Products?
You can apply for this role at New Castle Building Products either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.