Customer Service Representative / File Clerk
Nielsen Automotive GroupEast Hanover, NJ
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Nielsen Dodge is seeking a friendly, organized, and detail-oriented Customer Service Representative / File Clerk to join our growing dealership team. This position plays an important role in maintaining customer satisfaction and supporting daily dealership operations.Responsibilities
- Conduct follow-up phone calls with customers after sales and service visits to ensure satisfaction and address any concerns.
- Maintain and organize dealership files, including invoices, repair orders, and other important records.
- Accurately file, retrieve, and manage paperwork in both physical and digital formats.
- Assist with customer inquiries and provide exceptional customer service.
- Perform data entry and administrative support tasks as needed.
- Help maintain an organized office environment.
- Complete additional clerical and administrative duties assigned by management.
- Excellent communication and customer service skills.
- Strong organizational skills and attention to detail.
- Basic computer proficiency and data entry experience.
- Ability to multitask and work efficiently in a fast-paced environment.
- Professional attitude and dependable work ethic.
- Previous office, clerical, customer service, or dealership experience is a plus, but not required.
- FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University
- Employee discount plans on vehicle purchases and services
- Health, dental, and vision insurance
- Life insurance
- 401(k) retirement plan
- Paid vacation and sick leave
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FAQs About Customer Service Representative / File Clerk Jobs at Nielsen Automotive Group
What is the work location for this position at Nielsen Automotive Group?
This job at Nielsen Automotive Group is located in East Hanover, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Nielsen Automotive Group?
Employer has not shared pay details for this role.
What employment applies to this position at Nielsen Automotive Group?
Nielsen Automotive Group lists this role as a Full-time position.
What experience level is required for this role at Nielsen Automotive Group?
Nielsen Automotive Group is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Nielsen Automotive Group for this role?
Nielsen Automotive Group offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Vacation, Paid Sick Leave, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Nielsen Automotive Group?
You can apply for this role at Nielsen Automotive Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.