Customer Service Representative

Job Title: Sales – Customer Service RepresentativeLocation: North Berwick, ME 03906 (Onsite)Contract Type: Contractor / Temp-to-HirePay Rate: $20.00 per hourShift: Monday–Friday, 7:30 AM – 4:00 PM (Occasional Overtime)Work Type: 100% Onsite - Not Remote

Position Summary

The Storeroom Customer Service Representative (CSR) is responsible for providing exceptional onsite customer support at a client facility by managing product orders, inventory, and supplier coordination. This position requires strong communication, customer service, and organizational skills, as well as the ability to work effectively in a fast-paced warehouse and office environment.

The CSR will handle incoming product deliveries, manage inventory levels, resolve invoice and order issues, and ensure timely distribution of materials and equipment to client employees.

Key Responsibilities

• Provide outstanding customer service while supporting daily storeroom operations at the client site.

• Unload, receive, and stock incoming materials, products, tools, and equipment.

• Inspect and verify deliveries for accuracy and damage; document discrepancies and escalate issues as needed.

• Accurately sort, label, and store items according to product codes or categories.

• Issue materials and tools to employees and maintain accurate records of issued and returned items.

• Enter and update inventory data using company systems (e.g., MS Office, Outlook, or ERP tools).

• Perform inventory counts, track discrepancies, and prepare inventory reports.

• Assist with replenishment requests and purchasing of stock/non-stock items.

• Communicate with vendors to resolve order or invoice issues in a timely manner.

• Maintain a clean, safe, and organized storeroom environment.

• Support and adhere to all safety policies and procedures, including use of personal protective equipment (PPE).

• Perform other related duties as assigned.

Requirements

Education & Experience

• High School Diploma or equivalent preferred (not required).

• Minimum of 3+ months of relevant experience in warehouse, inventory, or customer service roles.

• Experience in material handling, product stocking, or order fulfillment preferred.

Technical Skills

• Proficient in Microsoft Office (Word, Excel, Outlook) and data entry.

• Familiarity with ERP systems such as Vista, Control, SX.e, or Prophet 21 a plus.

• Ability to read and interpret work orders, safety rules, and operating instructions.

Soft Skills

• Strong customer service and communication skills.

• High attention to detail and accuracy.

• Team-oriented, reliable, and proactive.

• Ability to work under pressure and adapt to changing priorities.