Customer Service Representative
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Overview
Job Description
Company Summary
O'Bryan Plumbing Services has an immediate opening for a Customer Service Representative. We are a rapidly growing plumbing company in Collin County and have been in business since 1982. We have an A+ rating with the Better Business Bureau and remain dedicated to maintaining a positive work atmosphere as well as an employee and customer-focused culture. We are committed to offering a promising work environment by emphasizing advancement from within and by promoting the professional development of our employees. If you are looking for a rewarding career opportunity, consider joining our safe, fun, and award-winning team!
Customer Service Representative Benefits
The Customer Service Representative’s compensation package will include the following benefits:
- Competitive Compensation Package
- Weekly Performance Bonus Opportunity
- Paid Time Off (two weeks annually)
- Paid Holidays (seven days in addition to paid-time-off)
- Health Insurance
- Dental Insurance
- Vision Insurance (Voluntary)
- Short-term Disability
- Long-term Disability
- Life Insurance
- Retirement Savings Account with Employer Matching (up to 3% match)
- Training and support in career development
- Potential for Advancement in a Rapidly Growing Company
- Commitment to Highest Standards of Customer Service and Work Ethics
- All Employees Will be Treated like an Individual, Not a Number
Customer Service Representative Job Description
The Customer Service Representative’s responsibilities include, but are not limited to the following:
- Providing outstanding customer service via inbound and outbound calls and SMS texting.
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with authentic cadence; be clear, compelling, empathetic, and personable.
- Respond to customer requests, resolving issues, and promote the offers.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls.
- Place outbound calls to customers.
- Maintain and update customer database with complete and accurate information.
- Meet daily, weekly, monthly metric goals
Customer Service Representative Job Requirements
The Customer Service Representative should possess the following experience, skills, characteristics, and abilities:
- Demonstrate a positive attitude while at work
- Minimum of one year experience in customer service
- Excellent verbal and written communication skills
- Proficient in Microsoft Office applications and computer literate
- Must be willing to learn
- Must show up to work every day on time
- Work well in team environment to accomplish company goals
- Judgment, tact, and initiative to identify and solve problems
- Confident, action-oriented, multi-tasker and quick-thinker
- Excellent interpersonal and phone skills
- Ability to juggle multiple assignments while paying attention to details
- Demonstrated ability to take direction and follow through
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Submit 10x as many applications with less effort than one manual application.
