Customer Service Representative / Assistant Account Manager

Oliver L E Soden AgencyLittle Silver, NJ

$50,000 - $60,000 / year

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Overview

Compensation

$50,000-$60,000/year

Job Description

NOTE: Prior commercial lines insurance customer service / account management experience is required

Oliver L.E. Soden Agency is growing, and we're looking for someone like you to join our team as a Commercial Lines Assistant Account Manager!

We pride ourselves on our excellent culture and seek someone who wants to be a part of a strong team. We are not just looking for any Commercial Lines Assistant Account Manager; we are looking for one who is detail-oriented and driven to provide excellent service. As our new Commercial Lines Assistant Account Manager, you'll be joining us to assist our Account Managers in educating our clients on the best policies to cover what matters most to them. Your ability to build rapport and your upbeat, professional demeanor will help you earn our clients' trust and retain their business for years to come. If you're a team player who's ready to empower people to make the best decisions concerning their insurance needs, apply today!

This position can be in-office, hybrid, or fully remote. We have strong technology and will be highly flexible if you're the right fit. We supply all computer and phone equipment required for your job.

The salary range reflects the potential base salary based on experience.

Apply for the position today by completing the form and assessment.

Salary Range: $50000.00 - $60000.00 per year

Benefits

Annual Base Salary Based on Experience

Evenings Off

Retirement Plan

Career Growth Opportunities

Mon-Fri Schedule

Tuition Reimbursement

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Hands on Training

Dental Insurance

Health Insurance

Flexible Schedule

Work from Home

Paid Time Off (PTO)

Responsibilities

Responding to queries and following up with clients to ensure satisfaction.
Issuing certificates and other insurance documentation as requested.
Fostering strong relationships with current and prospective clients to maintain client retention.
Obtain and ensure the accuracy of current information, and document it per agency standards. Process customer policy change requests.
Verify phone numbers, addresses, and email addresses with each customer contact, and update customer information accordingly.
Responds to all inquiries, billing questions, cancellation requests, and sales requests within a specified timeframe.

Requirements

Property & Casualty License
Commercial Lines Insurance experience
Intermediate computer and technology proficiency.
Preference for candidates with Applied Epic experience, though not absolutely necessary
Excellent written and verbal communication skills.
Detail-oriented with the ability to prioritize and multitask.
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
Great Customer Service Skills.
Driven and goal-oriented individual.
Ability to tactfully handle stressful and difficult situations.

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FAQs About Customer Service Representative / Assistant Account Manager Jobs at Oliver L E Soden Agency

What is the work location for this position at Oliver L E Soden Agency?

This job at Oliver L E Soden Agency is located in Little Silver, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Oliver L E Soden Agency?

Candidates can expect a pay range of $50,000 and $60,000 per year.

What employment applies to this position at Oliver L E Soden Agency?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Oliver L E Soden Agency?

You can apply for this role at Oliver L E Soden Agency either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.