Customer Service Representative

One Hour Heating & Air ConditioningRamsey, Minnesota

$20 - $23 / hour

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Overview

Schedule

Flexible-schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$20-$23/hour

Benefits

Paid Vacation

Career Development

Job Description

Benefits:

Training & development
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off

Northern One Hour Heating, Ben Franklin Plumbing & Mister Sparky Electric is a locally owned and operated business servicing the Twin Cities metro area since 1990. We are leaders in the residential heating, cooling plumbing & Electrical industry, and due to continued growth and expansion, we are looking for an experienced customer service representative to help us grow our service division. You'll help schedule service and maintenance calls throughout the Twin Cities Metro area. If you like helping customers and have customer service experience while working in a fun team environment, Northern One Hour Heating & Cooling and Ben Franklin Plumbing and Drains has a great opportunity for you!

We are looking for individuals who meet our Northern CORE VALUES!

Our Northern Family: We work as a team, care for one another and have fun!
Help Others: We are Passionate about Helping Others.
Do the Right Thing: We are not perfect, but we always do what's right.
Eager to Learn & Grow: Always reaching and growing to learn our craft.

One Hour has a strong, recognized brand, supported by corporate marketing support, along with a positive and professional work environment, company training, and competitive company benefits

Responsibilities

Answers inbound calls and schedules HVAC, Plumbing & Electrical service, maintenance, and sales calls.
Ability to follow scripting while prioritizing call types for maximum efficiency and success
Must be Detail Oriented and have the ability to Multitask.
Set up customers and schedule service calls.
Answer inbound calls for sales as a backup to sales coordinators.
Help with outbound calls and other duties as assigned when needed.

Requirements

2-3 Years of HVAC/Plumbing & Electrical Customer Service Experience Desired
A strong understanding of the Twin Cities Marketplace Helpful
Excellent Communication and Customer Service Skills
Understands the importance and balance of teamwork and working effectively with our internal/external customers
Ability to multitask under pressure
Good written and verbal skills
Good computer skills needed
Positive Attitude and meet our core values

Qualities for Success:

People-oriented and results-driven.
A passion for delivering excellent customer service.
Possess excellent oral, written, and telephone communication skills.
Competent office software skills.
Dedicated to continuous learning.
Hardworking, persistent, and dependable.
Exhibit a positive and professional attitude.
Self-motivated and self-directed.
Demonstrate patience, persuasiveness, and persistence.
Self-assured and confident in asking for the sale.
Effective in managing a large volume of incoming phone calls, chats, and emails.
Possess excellent time management and organizational skills.
Excel in a fast-paced, high-energy environment.
Value collaboration and teamwork.
Demonstrate good judgment and creativity.
Act with integrity and honesty.

Job Type: Full Time Multiple schedules available

Pay: 20.00-23.00 per hour, plus weekly spiffs

Compensation: $23.00 - $26.00 per hour

Join Northern's One Hour Team!

Northern's One Hour Heating & Air Conditioning proudly services the Minneapolis and North Metro area! We have been providing exceptional service since 1990 and are passionate about helping others and working as a team. At Northern's One Hour Heating we live by our Code of Ethics , We Believes, and our Core Values!

We are looking for rockstar employees who are just as passionate as we are and match our Core Values.

Northern's Core Values!

Our Northern Family: We work as a team, care for one another, and have fun.
Help Others: We are passionate about helping others.
Do the Right Thing: We're not perfect, but we always do what's right.
Eager to Learn & Grow: Always reaching and growing to our master craft.

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay: We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility: We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path: We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

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FAQs About Customer Service Representative Jobs at One Hour Heating & Air Conditioning

What is the work location for this position at One Hour Heating & Air Conditioning?

This job at One Hour Heating & Air Conditioning is located in Ramsey, Minnesota, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at One Hour Heating & Air Conditioning?

Candidates can expect a pay range of $20–$23 per hour for this role.

What employment applies to this position at One Hour Heating & Air Conditioning?

One Hour Heating & Air Conditioning lists this position under the following employment categories:

Flexible-schedule
Full-time

What experience level is required for this role at One Hour Heating & Air Conditioning?

One Hour Heating & Air Conditioning is looking for a candidate with "Senior-level" experience level.

What benefits are offered by One Hour Heating & Air Conditioning for this role?

One Hour Heating & Air Conditioning offers following benefits: Paid Vacation and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at One Hour Heating & Air Conditioning?

You can apply for this role at One Hour Heating & Air Conditioning either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.