Customer Service Representative (Full Time)

One World DirectMobridge, South Dakota

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Paid Vacation

Job Description

A Customer Service Representative (CSR) is responsible for managing and responding to inbound customer service and order processing contacts for One World Directs' many client's. The role of the CSR includes but is not limited to; answering customer questions, solving customer issues and completing order processing. A CSR is expected to exhibit a high level of quality customer service consistent with OWD guidelines. CSR's may at times, be asked to take on additional responsibilities such as problem forms, manual orders or other duties as assigned.

Responsibilities

*Order Entry*Answering customer service related questions*Taking inbound calls/chats/emails*Staying current on client changes*Some Up-selling and cross-selling involved

Required skills and attributes

*Typing and computer skills, with general knowledge of Microsoft windows.*Ability to clearly communicate*Must be able to work closely with other employees*Professional demeanor*Ability to learn about different clients and a variety of products

Minimum Requirements

*High school or GED equivalent required*Previous customer experience preferred

We are seasoned experts in e-commerce order fulfillment and customer support and we’ve been trusted by the likes of Sony, BMW and Facebook since 1994. We operate fulfillment centers in Southern California, Ohio and South Dakota and we have a customer service center in South Dakota. Our goal is to make a positive impact in our communities and in the world at large, but we take special pride in the effort we make to have a positive impact in the lives of our employees. We offer competitive pay and benefits, and support employee engagement initiatives.Our culture is built on a foundation of core values that create a supportive and empowering workplace.

While working at OWD, you’ll find yourself collaborating with a highly talented team on work that’s challenging, engaging and rewarding. You’ll be an essential element of our progress: trusted and supported to make a positive impact on the very future of our business. You’ll have the opportunity to use your knowledge, skills and experience to their full potential, achieving both professional and personal success.

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FAQs About Customer Service Representative (Full Time) Jobs at One World Direct

What is the work location for this position at One World Direct?

This job at One World Direct is located in Mobridge, South Dakota, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at One World Direct?

Employer has not shared pay details for this role.

What employment applies to this position at One World Direct?

One World Direct lists this role as a Full-time position.

What experience level is required for this role at One World Direct?

One World Direct is looking for a candidate with "Senior-level" experience level.

What benefits are offered by One World Direct for this role?

One World Direct offers Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at One World Direct?

You can apply for this role at One World Direct either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.