Customer Service Representative
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Entry-level
Compensation
$18-$22/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Position: Customer Service RepresentativeSalary Range: $18-$22 hourlyLocation: Derry, New HampshireSchedule: Monday-Friday, 7:30am-4:30pm We are looking to add a Customer Service Representative to our expanding office team supporting our industry professionals. Our Customer Service Representatives work directly with our customers over the phone to set up appointments, answer their questions, and coordinate their needed services. Here at Paul the Plumber LLC, our employees are valued for their skillset, rewarded for their hard work, and encouraged to grow to their fullest potential.Essential Job Duties:
- Serve as the primary point of contact for incoming customer calls, emails, and messages
- Schedule service appointments for plumbing, HVAC, and electrical services
- Provide accurate information and guidance regarding services, pricing, and company policies
- Maintain customer records and update the company’s database with accurate information
- Collaborate closely with technicians and dispatchers to coordinate service calls and ensure smooth operations
- Upsell additional services or maintenance plans to customers based on their needs
- Occasional on-call services
- Highschool diploma or equivalent
- A minimum of 1 year experience in a customer service role
- Strong communication skills both verbal and written
- Proficiency using customer service software and other computer applications
- Sound problem solving and de-escalation skills
- Excellent organizational and multitasking abilities
- Authorization to work in the US
- Employer paid medical, dental, and vision insurance for employees
- Employer paid short term disability, long term disability, and group life insurance
- Accident, hospital, cancer, and critical illness supplemental insurance
- 401k with company match
- Paid holidays, personal time, and vacation time after 6 months of employment
- Monthly SPIFF and annual bonus opportunities
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FAQs About Customer Service Representative Jobs at Paul the Plumber LLC
What is the work location for this position at Paul the Plumber LLC?
This job at Paul the Plumber LLC is located in Derry, NH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Paul the Plumber LLC?
Candidates can expect a pay range of $18–$22 per hour for this role.
What employment applies to this position at Paul the Plumber LLC?
Paul the Plumber LLC lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Paul the Plumber LLC?
Paul the Plumber LLC is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Paul the Plumber LLC for this role?
Paul the Plumber LLC offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Paul the Plumber LLC?
You can apply for this role at Paul the Plumber LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.