Customer Service Representative

P.E.A.C.H. TeamsHalethorpe, MD

$20 - $25 / hour

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$20-$25/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Supreme Service Today is the name of our company, and each of those words is important. Our customers are expecting Supreme Service...and they are expecting it right away.

Supreme Service Today has been a trusted home service company since 2005. We have customers who have been with us the whole time, and new ones we know will stick around for years to come. Each one equally important. Because of this, you can't miss a step. You're the front face of our company and the first impression for our customers. You'll need to pay close attention to detail and follow through. When you send in your application, I'd like you to place the words Smiling Voice in the subject line.

Why? Because most people won't. Most people miss the little details. Those people won't be invited for an interview. But you will because you're brighter than the average.

Each day, you'll be responsible for fielding important calls coming into our busy business. You'll need to figure out what they need and find a way to help them in short order. You'll be scheduling appointments. You'll organize sales calls. You'll dispatch our technicians to the homeowner.

Requirements

Bilingual is a plus
Must be able to have flexible availability including weekends and some nights.
2 years of customer service experience requested
Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise.
Must have strong communication skills, including a pleasant phone demeanor.
Service Titan Software Platform Knowledge.
Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise.
Assist customers with scheduling appointments, answering questions about services, and troubleshooting basic issues.
Must have practical experience in and the methodology behind efficient practices in dispatching.
Must be able to work with technicians to ensure the highest level of customer satisfaction and technical correctness of the completed job
Must be motivated to work independently and multi-task.

Benefits

Great pay kicking off at $20-$25 per hour plus commission
Medical, dental, vision, and life insurance
401(k) plan
Lots of training and growth opportunities
Paid holidays
A Supreme place to work and place to make great friends

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FAQs About Customer Service Representative Jobs at P.E.A.C.H. Teams

What is the work location for this position at P.E.A.C.H. Teams?

This job at P.E.A.C.H. Teams is located in Halethorpe, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at P.E.A.C.H. Teams?

Candidates can expect a pay range of $20–$25 per hour for this role.

What employment applies to this position at P.E.A.C.H. Teams?

P.E.A.C.H. Teams lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at P.E.A.C.H. Teams?

P.E.A.C.H. Teams is looking for a candidate with "Senior-level" experience level.

What benefits are offered by P.E.A.C.H. Teams for this role?

P.E.A.C.H. Teams offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Holidays, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at P.E.A.C.H. Teams?

You can apply for this role at P.E.A.C.H. Teams either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.