Customer Service Representative

Pellitteri Waste Systems was truly humbled to receive the 2025 Family Business of the Year Award from In Business Madison. We are a family owned business that puts integrity, passion and pride into all of our client relationships.

Do you consider yourself the BEST OF THE BEST in the Customer Service field? If so, we have a great team for you to join! Enjoy working for a growing family owned business that has been locally owned and operated for over 70 years. We are searching for an experienced, positive and enthusiastic full or part time Customer Service Representative to join our team! Check out our CS Recruitment Video at https://youtu.be/cBnlmguF9-Y.

We offer:

• Competitive weekly pay
• Paid time off
• Free and low-cost Health Insurance options, dental and vision insurance
• 401k plan, with a generous match of up to 4%
• Weekly overtime opportunities!

Responsibilities:

• Effectively increase sales and customer satisfaction, as well as maintain long-term customer relations, mainly via phone and email
• Handle customer inquiries regarding recycling and waste hauling or processing services
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of evolving services
• Be hardworking, reliable, flexible, and enthusiastic

Qualifications:

• Ability to think critically and problem-solve with creative solutions
• Experience using various computer programs e.g. word processing, spreadsheets, calendars, etc.
• Previous experience in customer service, sales, food or beverage services or other related fields
• Familiarity with or the ability to learn our service area of South Central Wisconsin
• Ability to prioritize, multitask, be detail-oriented and efficient
• Positive and professional demeanor
• Excellent written and verbal communication skills

About Pellitteri Waste Systems, Inc.:

Pellitteri Waste Systems, Inc. provides commercial and residential waste recovery systems, as well as at the customer site confidential document destruction. Our mission is to continue the family business and the Pellitteri's tradition of service by promptly responding to customer needs, offering individualized solutions, communicating effectively and following through. These solutions will be environmentally and fiscally responsible. Our commitment to safety, professionalism, staff and growth will foster an environment which benefits our team, clients and community. PWS, Inc. is An Equal Opportunity / Affirmative Action Employer.

Company website: http://www.Pellitteri.com

Company address: 7035 Raywood Road, Madison WI 53713