Customer Service Representative

PGW Auto GlassFort Myers, Florida

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Schedule

Full-time

Career level

Senior-level

Job Description

This position provides verbal and/or written correspondence as necessary to resolve issues and handles inbound customer service calls from glass shops in a call center environment.

Essential Job Duties:

Handles inbound customer service calls from glass shops.

Inputs orders into the order entry application.

Provide verbal and/or written correspondence as necessary to resolve issues.

Assume other duties as assigned.

Preferred Qualifications:

•Call Center Customer Service Experience

• Bilingual, English & Spanish

•High School diploma or equivalentKnowledge/Skills/Abilities:• Must be detail-oriented, organized, and able to multitask with an excellent customer service aptitude.• Proficient computer skills are essential.• Must be able to work cooperatively and communicate effectively with both employees and customers; must portray a high level of proper grammar and verbal skills.• Must be reliable/dependable.• Strive to minimize the handle time of inbound calls while maintaining quality.• Maintain the utmost level of business integrity.• Must exercise good business judgment, courtesy, and tact in rendering customer service activities.• Must maintain the utmost level of confidentiality when handling sensitive and proprietary business information.

Essential Physical Demands/Work Environment:• Must be capable of working in a routine, repetitive work environment; must consistently adhere to a defined schedule always online and available to take inbound calls promptly at defined start times.• CSR’s work in ergonomically-designed work stations that create a pleasant and team-oriented environment.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Customer Service Representative Jobs at PGW Auto Glass

What is the work location for this position at PGW Auto Glass?

This job at PGW Auto Glass is located in Fort Myers, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at PGW Auto Glass?

Employer has not shared pay details for this role.

What employment applies to this position at PGW Auto Glass?

PGW Auto Glass lists this role as a Full-time position.

What experience level is required for this role at PGW Auto Glass?

PGW Auto Glass is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at PGW Auto Glass?

You can apply for this role at PGW Auto Glass either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.