Customer Service Representative
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$15-$18/hour
Job Description
Position Summary
Pinnacle Custom Signs in Buford, a growing commercial sign company, is currently looking for a reliable, highly motivated, individual for a Customer Support Associate. This position Primary responisibilities include interacting with customers on the phone and in person, getting details of what customers are looking for, and entering sales orders for customers as directed by the sales team. The person must have a can-do attitude and professional demeanor.
Essential Duties & Responsibilities
· Answer incoming phone calls from customers and either answering questions or passing information onto the appropriate sales person.
· For repeat customers, cloning and entering orders for standard products..
· Meeting with walk in customers to determine their needs.
· Notify customers of order readiness for pickup and or scheduled installation.
· Filing of completed orders paperwork.
· Other duties required by supervisor.
Job Requirements & Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Job Knowledge - Exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others.
· Customer Service - Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
· Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
· Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
· Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Compensation: $15.00 - $18.00 per hour
Pinnacle Custom Signs is a growing, family-owned & operated commercial sign company located in Buford, GA. The company started in September of 2011 as local provider of commercial graphics for businesses primarily in the metro-Atlanta area and has grown to a company that manufactures and installs commercial signs of all types with a national presence. Our mission is to be our customers' first choice for all their signage needs, no matter how large or small, by providing quality products and excellent customer service.
We operate our company based on five core values that we use to evaluate our employees, customers and suppliers. Those core values are:
- Driven to be the best,
- Provide Excellent Customer Service,
- Pride of workmanship through attention to detail,
- Positive Attitude to achieve success, and
- Have fun being a part of a team.
If you like working with a team of people who have these values, consider joining our team.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative Jobs at Pinnacle Custom Signs
What is the work location for this position at Pinnacle Custom Signs?
This job at Pinnacle Custom Signs is located in Buford, Georgia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Pinnacle Custom Signs?
Candidates can expect a pay range of $15–$18 per hour for this role.
What employment applies to this position at Pinnacle Custom Signs?
Pinnacle Custom Signs lists this role as a Full-time position.
What experience level is required for this role at Pinnacle Custom Signs?
Pinnacle Custom Signs is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Pinnacle Custom Signs?
You can apply for this role at Pinnacle Custom Signs either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.