Customer Service Representative
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Overview
Job Description
- Provide exceptional customer service to all members and guests.
- Assist with membership inquiries and facilitate sign-ups.
- Maintain a clean and welcoming gym environment.
- Handle member concerns and feedback with professionalism.
- Promote fitness programs and special offers to members.
- Process transactions accurately and efficiently.
- Support team members to ensure smooth daily operations.
- Help create a positive and motivating atmosphere for all members.
- High school diploma or equivalent required; college experience preferred.
- Previous customer service experience in a retail or fitness environment.
- Strong communication skills and a friendly demeanor.
- Ability to work flexible hours, including evenings and weekends.
- Basic computer skills and familiarity with gym management software.
- Passion for fitness and a desire to help others succeed.
- Team-oriented mindset with a positive attitude.
- Ability to handle multiple tasks in a fast-paced environment.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.