Customer Service Representative
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Overview
Schedule
Full-time
Career level
Entry-level
Remote
On-site
Compensation
$18+/hour
Benefits
Health Insurance
Dental Insurance
Career Development
Job Description
Replies within 24 hours
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Training & development
General Purpose:
Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customer’s residence. Has thorough knowledge of the rental (lease) agreements, merchandise, and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.
Essential Duties:
- Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation.
- Responsible for making all deliveries, service calls, retrievals, and relocations in a timely and professional manner.
- Responsible for safeguarding all monies collected while in the field.
- Responsible for the proper care and movement of all merchandise in transport.
- Maintain rented or leased units by making minor repairs when necessary or if major repairs are needed to transport the merchandise to our service department for repair. When the unit is repaired return the product to the customer’s residence promptly.
- Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered.
- Answers the phone by the second ring in a pleasant and professional manner.
- Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves.
- Carefully check rental (lease) returns and promptly refurbish to “like new” condition.
- Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
- Handles customer service issues in a professional manner.
Other Duties:
- Responsible for cleanliness of the backroom and the assigned company vehicle.
- Responsible for helping receive new merchandise.
Additional duties, as time permits include:
- Take customer order forms for the customers.
- Verify customer order forms
- Commit to achieving customer and revenue growth
- Assist in store cleaning
- Assists the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals.
Requirements:
- High school diploma, GED, or equivalent work experience.
- Must have a valid driver’s license and a good driving record.
- Must have DOT certification (if required by law in your state).
- Must complete the training program and have one year of experience in a job requiring customer contact.
- Must be able to lift and carry loads up to seventy-five (75) pounds.
Required Skills:
- A high degree of precision, accuracy, coordination, and knowledge of operational procedures.
- Ability to understand oral and written instructions.
- Ability to read, write and perform arithmetic functions quickly and accurately.
- Ability to reason and make independent decisions.
- Ability to manage situations with customers and associates.
- After training, working knowledge of all products in the inventory.
Compensation: $18.00 per hour
Premier Rental-Purchase is a rent-to-own company built on one idea: treat people right. We help our customers get the furniture, appliances, and electronics they need on a plan that fits their budget — and we treat the team that makes it happen the same way.
When you join Premier, you join a company that invests in you. Many of our managers and franchise owners started in entry-level roles. If you bring a great attitude and a willingness to learn, we’ll give you the training, support, and opportunity to grow as far as you want.
- Respect, Listen, and Respond
- Compassion with Accountability
- Integrity Above All
- Together We Succeed
I acknowledge that each independent Premier Rental Purchase franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Premier Rental Purchase Inc. (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Premier Rental Purchase Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
Automate your job search with Sonara.
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FAQs About Customer Service Representative Jobs at Premier Rental Purchase
What is the work location for this position at Premier Rental Purchase?
This job at Premier Rental Purchase is located in Troy, Ohio, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Premier Rental Purchase?
Candidates can expect a pay range of $18 (per hour).
What employment applies to this position at Premier Rental Purchase?
Premier Rental Purchase lists this role as a Full-time position.
What experience level is required for this role at Premier Rental Purchase?
Premier Rental Purchase is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Premier Rental Purchase for this role?
Premier Rental Purchase offers following benefits: Health Insurance, Dental Insurance, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Premier Rental Purchase?
You can apply for this role at Premier Rental Purchase either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.