Customer Service Representative / Dispatcher
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$20-$26/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Description
Customer Service Representative/Dispatcher
Albuquerque, NM – This is a full-time, on-site position based at our headquarters.
Are you looking for an opportunity to work in a fast-paced work environment for a company that provides critical services to thousands of customers? If so, we may be the right fit for you! PriorityOne Group is a full-service commercial kitchen equipment repair company. We provide emergency repair and preventative maintenance services to restaurants, QSRs, convenience stores, retailers, coffee shops, schools, medical facilities and more. Our areas of expertise include refrigeration, cooking, espresso, beverage, and water filtration equipment. Learn more about us at https://priorityone247.com/
Job Responsibilities
As a member of our Customer Service & Dispatch Team, you'll be at the heart of our operations, acting as the crucial link between customers and technicians. Your primary responsibilities will include communicating with customers by phone and email, and coordinating with technicians to ensure work orders are addressed promptly and accurately.
In this role, you will assign service orders to the appropriate technician at the requested or available time, ensuring our customers receive courteous and efficient service. You must remain calm, clear, and in control at all times, especially in high-pressure situations. The ideal candidate is dependable, organized, and thrives in a fast-paced, constantly changing environment.
- Customer Service:As a Customer Service & Dispatch Associate, most of your day will be spent in an office environment communicating with customers, technicians and other internal teams by phone, email, text or web-based systems.
- Data Entry:Enter service requests into field service management system. Update customer, contact and ticket information in customer relationship management system.
- Dispatch & Scheduling:Prepare schedules and routes based on location and service urgency. Ensure service locations are ready for technician visits.
- Work Order Management:Continuously monitor the status of work orders including SLAs (service level agreement or contractual response times), resolve scheduling issues, and coordinate with other internal departments when work orders are delayed.
Basic Qualifications
- Must be 18 years of age.
- Completion of a satisfactory background check and drug screen required.
- Experience in dispatch, customer service and/or restaurant management is a plus
- Intermediate experience in Microsoft Office (Outlook, Excel, Word, Teams) and Microsoft Windows based software environments
Standout Qualifications
- The best candidates will have at least 2 years of related customer service or dispatch experience to accelerate our on-the-job training processes
- Exceptional work ethic and attention to detail
- The ability to multi-task, think critically, and adapt
- Strong organizational and time management skills
- Ability to work independently with minimal direct supervision
- Strong communication skills, both verbal and written
Compensation & Benefits:
- Pay Range: $20.00 - $26.00 per hour based on experience.
- Schedule: While PriorityOne Group operates 24 hours a day, 7 days a week, we generally schedule our Customer Service & Dispatch Associates in 8-hour shifts Monday to Friday between 7:00am and 5:00pm. We are willing to consider a Tuesday to Saturday schedule to expand our customer service team available hours.
- Benefits: Medical, Dental, and Vision insurance, Paid time off (PTO), 401(k) with company match, On-the-job training and development opportunities.
- Town Shares Program: Enjoy the benefits of our Town Shares Program, giving you the opportunity to share in the long-term financial success of our company as you grow with us!
PriorityOne Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Automate your job search with Sonara.
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FAQs About Customer Service Representative / Dispatcher Jobs at PriorityOne Group
What is the work location for this position at PriorityOne Group?
This job at PriorityOne Group is located in Albuquerque, New Mexico, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at PriorityOne Group?
Candidates can expect a pay range of $20–$26 per hour for this role.
What employment applies to this position at PriorityOne Group?
PriorityOne Group lists this role as a Full-time position.
What experience level is required for this role at PriorityOne Group?
PriorityOne Group is looking for a candidate with "Senior-level" experience level.
What benefits are offered by PriorityOne Group for this role?
PriorityOne Group offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at PriorityOne Group?
You can apply for this role at PriorityOne Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.