Customer Service Representative

Love working with people and finding solutions? We're looking for you!

Join our team as a Customer Service Representative and play an important role in delivering the exceptional service our customer know and expect. You'll build lasting relationships, help customers find solutions, and work alongside a collaborative team in a fast-growing company. If you're personable, resourceful, and thrive in a fast-paced environment, we'd love to meet you!

What We Have to Offer You:

We have a competitive wage and benefit package that includes Medical, Dental, Vision, Long-Term Disability, Life Insurance, Vacation, Paid Time Off, Employee Assistance Program, Identity Guard, Legal Assistance, Pet Insurance, Volunteer Time Off, Paid Parental Leave, and a 401k Plan.

Essential Functions/Job Responsibilities

• Receives telephone requests for price quotations, purchase orders, order changes, adjustments and cancellations directly from customers, original equipment manufacturers, and distributors.
• Achieves and maintains rapport with customers and works to give them the best possible service.
• Uses NetSuite system to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
• Follow up on inquiries by checking computer for delivery information.
• Handles the needs of customers, always striving to exceed customer expectations.
• Maintains punctuality and regular and reliable attendance.
• Protect and maintain confidentiality of company trade secrets and other confidential and proprietary information including, without limitation, customer information and sales data.
• Support a culture of collaboration, lead by example, and maintain a positive work environment.
• Some travel required for hands-on product and application training.
• Other duties as assigned by management.

Skills/Requirements:

• Excellent communication skills, self-motivated, self-starter, sense of urgency, personable, well organized.
• Strong industry product knowledge and ability to communicate technical aspects of products to a variety of customers.
• Able to comprehend and carry out detailed instructions.
• Able to work independently and use effective problem-solving skills.
• Professional appearance and demeanor.
• Intermediate to expert in using NetSuite.
• Computer literate in Microsoft Windows applications required with advanced knowledge of Excel preferred.
• May be required to work Saturdays.
• Some travel required; less than 10%.