Customer Service Representative At Quality
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Overview
Job Description
Job description:
Are you ready to be the voice of a company that values top-notch customer service and quality?
We are good people helping good people at Quality Plumbing, Heating, Cooling & Electrical and
we are seeking a dedicated Customer Service Representative who thrives in a fast-paced
environment, loves to engage with people over the phone, and is eager to learn and grow. If
youre someone who enjoys problem-solving and making customers smile, this role is for you!
Key Responsibilities:
Learn and adhere to call scripts to sound professional and authentic.
Answer inbound calls and provide excellent customer service by addressing inquiries,
booking calls, and assisting with customer concerns.
Make outbound calls to schedule appointments.
Handle high-volume calls while maintaining a friendly and professional demeanor.
Use customer service software to record and maintain accurate records of customer
interactions and service requests.
Maintain communication with your manager and dispatch.
Collaborate with other team members to improve service processes and customer
experiences.
Be comfortable with technology, as you will be using phone systems, CRM, and other
software tools daily.
Stay up-to-date on the companys service offers to provide accurate information and
suggestions to customers.
What Were Looking For:
Comfort on the phones: You enjoy talking with people, even during busy times, and can
handle high call volumes with ease.
Willingness to learn: We provide training and support, but an eagerness to learn new
systems, tools, and services is essential.
Friendly and professional: A positive attitude and strong communication skills are key.
Problem-solver: You can think on your feet and find the best solutions for customers.
Team player: You enjoy collaborating and contributing to the success of the entire team.
Qualifications:
High school diploma or equivalent required.
Previous experience in customer service or a call center is a plus, but not necessary.
Strong computer skills and the ability to quickly learn new software.
Ability to multitask, stay organized, and remain calm under pressure.
Comfortable making outbound calls to follow up with customers.
Benefits:
Our top performers are among the highest paid . Youll have unlimited earning potential.
Insurance - Medical, dental, vision, group life, short-term disability
Paid time off and holidays
401k Plan with a company match
Opportunities for advancement
Ongoing training and development
If you are enthusiastic about delivering exceptional service and enjoy a dynamic work
environment, apply today to join the Quality Plumbing, Heating, Cooling & Electrical team!
If you want to be part of something bigger than just a job make this career move and find
exactly what youre looking for. You will work in a place where you will be appreciated by your
team and customers, and where your work has a direct effect on the success of the company. If
this sounds like you, spend a little time learning about Quality Plumbing, Heating, Cooling &
-Equal Opportunity Employer-
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Work Location: In person
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
