Customer Service Representative

At Rani Alfers Farmers Insurance Agency, we provide Auto, Home, Business, and Life insurance to help protect our clients and the assets theyve worked hard to build. Were a relationship-driven agency that believes great service and thoughtful coverage go hand in hand. As a Customer Service Representative, youll primarily support our existing clients by answering questions, processing policy updates, and making sure each interaction feels smooth, personal, and professional. Youll also assist with generating new quotes and identifying coverage opportunities when appropriate, working with warm leads, inbound requests, and current clients. Our two highest priorities are our clients and our team. When our team feels supported and empowered, our clients feel it too. We aim to consistently WOW the people we work with through care, follow-through, and genuine connection. We work hard, support one another, and enjoy what we do, because insurance should feel human, not transactional. We believe exceptional performance deserves to be rewarded. Our compensation structure includes strong incentives and opportunities to grow within the agency for those who take ownership of their role and consistently deliver great work. We are specifically looking for candidates with prior experience at Farmers, State Farm, Allstate, or a similar P&C agency. An active Property & Casualty insurance license is required. Salary Range: $35000.00 - $55000.00 per year Benefits Annual Base Salary + Commission+ Bonus Opportunities Paid Time Off (PTO) Health Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Supplemental Pay Bonus Opportunities Retirement Plan Holiday Parties Snacks and Coffee Team Recognitions Promotional Contests Team Lunches on Occasion Holiday PTO Responsibilities Develop insurance quotes, make sales presentations, and close sales Process customer policy change requests Cross-sell additional products such as Life insurance Supporting agency growth through service-driven sales incentives Creating and maintaining a database of current and potential customers Explaining and demonstrating the benefits of our services Schedule appointments for sales staff to meet prospective customers Staying informed about competing products and services Having a ton of fun while being part of a competitive team! Requirements Sales experience or a client-facing background is a plus Prior experience at Farmers, State Farm, Allstate, or a similar P&C agency Active Texas Property & Casualty Insurance license Proven track record of trustworthiness, dependability and ethical behavior Must be coachable Excellent communication skills: written, verbal, and listening Comfort working in a fast-paced, performance-driven environment Confidence speaking with clients about coverage and policy details