Customer Service Representative

At Regal Plastic Supply, we pride ourselves on being the region’s leading distributor of plastic and films. With our dedication to quality and exceptional service, we've built a reputation of excellence among our clientele. We're now looking for a Customer Service Representative to join our dynamic team in Wichita.

Key Responsibilities:

• Manage incoming calls, emails, and walk-in queries with professionalism and enthusiasm.
• Provide detailed information about our products and services to customers, ensuring their needs are met.
• Process orders, handle returns, and manage complaints in a timely manner.
• Maintain a deep knowledge of the company's product range to offer tailored solutions to our customers.
• Liaise with the sales and production teams to ensure timely delivery of products.
• Develop and maintain relationships with our customers, ensuring high levels of customer satisfaction.

Requirements:

• Proven experience as a customer service representative.
• Familiarity with CRM systems and practices.
• Strong phone contact handling skills and active listening.
• Ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma; college degree preferred.

What We Offer:

• Competitive salary and benefits package.
• Opportunity for growth and advancement.
• Supportive team environment.
• Training on our products and services.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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