Customer Service Representative - State Farm Agent Team Member

Rick SanchezMiami, Florida

$16 - $18 / hour

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Overview

Schedule

Flexible-schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$16-$18/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Responsive recruiter

Replies within 24 hours

Benefits:

401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Dental insurance
Vision insurance

Job Title: Customer Service Representative (Administrative Support)

Position Overview:We are seeking a detail-oriented and organized Customer Service Representative to join our growing insurance team. This role is focused on customer support and administrative work rather than sales, making it ideal for someone who enjoys helping customers, staying organized, and working behind the scenes to ensure a smooth customer experience.

In this position, you will work closely with a small team supporting existing customers by assisting with documentation, answering questions, and helping process coverage updates. You will play an important role in keeping customer records accurate and ensuring all required forms and signatures are completed.

After approximately six months, team members in this role may transition into our Administrative Support Team (AST), which provides administrative assistance across multiple office locations.

Responsibilities:

Contact existing customers to obtain returned e-signature documents
Assist customers with questions related to policy documents and required forms
Explain coverage differences such as uninsured motorist coverage in a clear and helpful way
Process certain policy updates and documentation requests
Track outstanding documents and follow up with customers as needed
Maintain organized records and ensure documentation is completed accurately
Work collaboratively with a small support team to assist multiple offices

Requirements:

Bilingual (English & Spanish) required
Strong organizational and time-management skills
Detail-oriented with a high level of accuracy
Comfortable speaking with customers and explaining information clearly
Tech-savvy and comfortable using digital systems and e-signature platforms
Must obtain a Florida 4-40 Customer Representative license (required for non-sales insurance support roles)

What We’re Looking For:

Someone who enjoys helping customers and supporting a team
A reliable and organized professional who can manage multiple tasks
Strong communicator who is comfortable speaking with customers by phone and email
Someone who takes pride in accuracy, organization, and follow-through

This role is a great opportunity for someone looking to build a long-term career in the insurance industry while developing administrative and customer service expertise within a supportive team environment.

Compensation: $16.00 - $18.00 per hour

Are You Driven & Ambitious?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Rick Sanchez - State Farm Agent may be the right fit for you!

About Our Agency

Our office is located in various parts of Florida.

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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FAQs About Customer Service Representative - State Farm Agent Team Member Jobs at Rick Sanchez

What is the work location for this position at Rick Sanchez?

This job at Rick Sanchez is located in Miami, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Rick Sanchez?

Candidates can expect a pay range of $16–$18 per hour for this role.

What employment applies to this position at Rick Sanchez?

Rick Sanchez lists this position under the following employment categories:

Flexible-schedule
Full-time

What experience level is required for this role at Rick Sanchez?

Rick Sanchez is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Rick Sanchez for this role?

Rick Sanchez offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Rick Sanchez?

You can apply for this role at Rick Sanchez either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.