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Customer Service Representative

Rodenhiser Home ServicesHolliston, Massachusetts

$45,000 - $65,000 / year

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Overview

Schedule
Full-time
Career level
Entry-level
Remote
On-site
Compensation
$45,000-$65,000/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

At Rodenhiser Home Services, we’ve built a 90-year legacy on one powerful promise:Nice People. Great Service.And that experience begins the moment the phone rings.The Big TaskWe’re looking for an onsite Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call. If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone’s day — this is your next great role.Key Sub Tasks

  • Convert incoming client requests into booked service appointments.
  • Respond to client requests via phone, text and email, resolving issues and promoting the brand.  
  • Collaborate with field and office teams to create seamless service experiences.
  • Participate in training to boost booked calls.
  • Maintain and update client database with complete and accurate information.
  • Make outbound calls.
  • Be available for On-Call duties.
Who You Are
  • Highly motivated – friendly, composed, and confident on the phone.
  • Detail-oriented, organized, and able to handle multiple priorities.
  • A problem solver with analytical skills.
  • A great communicator with strong verbal and written communication skills.
  • IT competent: proficient with computer and phone systems.
  • High school education or equivalent.
  • Two years’ proven track record in customer service, preferred.
What We Offer
  • A career with purpose and growth in a respected, family-owned business.
  • A supportive team that takes pride in helping clients and each other.
  • Leadership that values your voice, your time, and your future.
  • A culture where Nice People deliver Great Service – and it starts with you.
Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $45,000 - $65,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.Comprehensive Benefits Package:
  • Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
  • Time Off: Paid Vacation, Holidays, Parental Leave
  • Financial: 401(k) match
  • Growth: Tuition reimbursement, career development
  • Perks: Product discounts and more
Join the team where your voice matters and your work makes a difference.

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FAQs About Customer Service Representative Jobs at Rodenhiser Home Services

What is the work location for this position at Rodenhiser Home Services?
This job at Rodenhiser Home Services is located in Holliston, Massachusetts, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Rodenhiser Home Services?
Candidates can expect a pay range of $45,000 and $65,000 per year.
What employment applies to this position at Rodenhiser Home Services?
Rodenhiser Home Services lists this role as a Full-time position.
What experience level is required for this role at Rodenhiser Home Services?
Rodenhiser Home Services is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Rodenhiser Home Services for this role?
Rodenhiser Home Services offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, Parental and Family Leave, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Rodenhiser Home Services?
You can apply for this role at Rodenhiser Home Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.