Customer Service Representative

RohrerMesa, AZ

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Disability Insurance

Job Description

ESSENTIAL JOB TASKS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

⦁ Discuss Rohrer services to customers by telephone or in person, take or enter orders, and enter details about customer complaints in Notes.

⦁ Enter sample requests & Send proofs and samples out for approval.

⦁ Enter specs for approved items and archive artwork.

⦁ Match P.O prices and items to art/rerun items.

⦁ Attend production meeting to track jobs.

⦁ Review and share information for processing customers' requirements with Customer Service Team

⦁ Data entry of print order information.

⦁ Other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

⦁ Three to Five years' experience in related field (printing or thermoforming preferred)

⦁ Communicate effectively with customers, sales representatives, and vendors regarding orders

⦁ Possess excellent communication and organizational skills

⦁ Knowledge of OMS systems

⦁ Proficient computer skills, including fast and accurate data entry skills

⦁ Strong teamwork and leadership attributes

⦁ Strong attention to detail to thoroughly complete work tasks

⦁ Ability to manage multiple priorities in a fast-paced environment

⦁ Knowledge of paperboard and/or thermoforming firm preferred

⦁ Customer service experience

⦁ Capable of actively listening and comprehending to convey information effectively

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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FAQs About Customer Service Representative Jobs at Rohrer

What is the work location for this position at Rohrer?

This job at Rohrer is located in Mesa, AZ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Rohrer?

Employer has not shared pay details for this role.

What employment applies to this position at Rohrer?

Rohrer lists this role as a Full-time position.

What experience level is required for this role at Rohrer?

Rohrer is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Rohrer for this role?

Rohrer offers Disability Insurance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Rohrer?

You can apply for this role at Rohrer either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.