Customer Service Representative (Aerospace)
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$55,000-$65,000/year
Benefits
Health Insurance
Dental Insurance
401k Matching/Retirement Savings
Job Description
Our Offering
- Competitive wages - range from $55,000 - 65,000 (depending on education and experience);
- Eligible for medical and dental benefits the 1st of the month following date of hire;
- Regular increases, dependent upon performance, until top rate is reached;
- Opportunities for advancement into varying positions with higher pay scales;
- Up to 6% in Pension Matching Contributions, effective 60 days from benefits activation;
- An annual Defined Profit-Sharing Plan (dependent upon company performance);
- Employee Discount programs are available for all employees;
- Clean, bright and climate-controlled production areas;
- This posting is for an existing vacancy;
- AI is not used to review our applicants.
Your Key Responsibilities
- Review customer releases. Maintain SAP order intake system. Enter customer sales orders and run reports in SAP.
- Identify and report any significant changes in customer demand.
- Respond to customer inquiries. Answer or obtain answers to these inquiries.
- Complete expedite sheets and arrange expedites when necessary.
- Prepare and transmit shipping notices as required by external customers
- Maintain customer websites in adherence to customer specifications.
- Review customer delivery performance web information and dispute lost points as required.
- Act as a liaison between Schaeffler and the customer in promoting and coordination the customer's requirement internally.
- Process customer purchase orders to delivery.
- Maintain departmental records and files.
- Invoice ales orders per the PO requirements.
- Prepare all customs documentation.
- Prepare Quality documentation related to the release of the PO.
Your Qualifications
- College/ university education in customer service, production scheduling/ planning or a related discipline.
- Three years in customer service or related disciplines.
- The incumbent must have strong planning, organizing and presentation skills.
- Knowledgeable of customs related rules, regulations and procedures.
- Computer literacy, basic understanding of business administration, excellent verbal and written communication skills, and multi-task oriented.
- Customer service skills.
Automate your job search with Sonara.
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FAQs About Customer Service Representative (Aerospace) Jobs at Schaeffler AG
What is the work location for this position at Schaeffler AG?
This job at Schaeffler AG is located in Stratford, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Schaeffler AG?
Candidates can expect a pay range of $55,000 and $65,000 per year.
What employment applies to this position at Schaeffler AG?
Schaeffler AG lists this role as a Full-time position.
What experience level is required for this role at Schaeffler AG?
Schaeffler AG is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Schaeffler AG for this role?
Schaeffler AG offers following benefits: Health Insurance, Dental Insurance, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Schaeffler AG?
You can apply for this role at Schaeffler AG either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.