Customer Service Representative / Order Administrator
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Overview
Schedule
Full-time
Part-time
Career level
Senior-level
Remote
On-site
Compensation
$16-$20/hour
Benefits
Health Insurance
Paid Vacation
Job Description
Customer Service Representative / Order AdministratorLocation: Collegeville, PA (Onsite)Employment Type: Part-Time (30-40 hours/week + benefits)Pay Range: $16–$20/hourDepartment: Customer Service / OperationsAbout SAV EyewearSAV Eyewear (Select-A-Vision) is a distributor supporting a national network of retail and optical partners with product placement, merchandising, and account management. We work closely with our retail customers to ensure their locations are stocked, displayed, and running smoothly.Position SummaryWe're looking for a Customer Service Representative / Order Administrator to join our Collegeville, PA team onsite, part-time (30 hours/week). This role is primarily customer-facing (~75%), supporting our ecommerce customers with order and account inquiries, with the remainder of the role supporting order entry and processing in our ERP system. It's a great fit for someone who enjoys solving problems for customers in a fast-paced online retail environment but is also comfortable working carefully with data and order details.Key ResponsibilitiesCustomer Service (primary focus — ecommerce)● Respond to customer inquiries via phone, email, and/or chat regarding orders, shipping status, returns/exchanges, and product availability● Troubleshoot and resolve order discrepancies, shipping delays, and billing/payment questions for online orders● Process or coordinate returns, exchanges, and order cancellations according to company policy● Build a positive customer experience that supports repeat business and brand reputation● Coordinate with Sales and Operations to keep customers updated on order status and resolve issues quicklyOrder Administration (supporting focus)● Review incoming ecommerce orders and direct warehouse priorities to ensure timely fulfillment● Track order status through to completion, following up with the warehouse on any delays or exceptions● Provide tracking information to customers and internal teams when needed● Flag and help resolve order issues (stock shortages, shipping errors, etc.) before they impact the customer● Assist with occasional special projects, promotions, or account onboarding tasksQualifications● 1–3 years of customer service experience, ideally in ecommerce, online retail, or direct-to-consumer environments● Strong verbal and written communication skills● Comfortable working in Microsoft Office (Excel, Outlook); ERP system experience (Dynamics, Sage, or similar) a plus● Detail-oriented with strong follow-through on open issues, comfortable coordinating with the warehouse to keep orders moving● Able to manage multiple customer conversations and priorities in a fast-paced environment● Positive, solutions-focused attitude● Able to work onsite in Collegeville, PANice to Have● Experience with Shopify or similar ecommerce platforms; marketplace experience (Amazon Seller Central, etc.) a plus● Experience in the optical, eyewear, or vision care industry● Familiarity with EDI, order import/export processes, or online order management tools
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FAQs About Customer Service Representative / Order Administrator Jobs at Select-A-Vision
What is the work location for this position at Select-A-Vision?
This job at Select-A-Vision is located in Collegeville, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Select-A-Vision?
Candidates can expect a pay range of $16–$20 per hour for this role.
What employment applies to this position at Select-A-Vision?
Select-A-Vision lists this position under the following employment categories:
- Full-time
- Part-time
What experience level is required for this role at Select-A-Vision?
Select-A-Vision is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Select-A-Vision for this role?
Select-A-Vision offers following benefits: Health Insurance and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Select-A-Vision?
You can apply for this role at Select-A-Vision either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.