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Customer Service Representative

SEW-EURODRIVEHayward, California

$20 - $23 / hour

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Overview

Schedule
Full-time
Career level
Senior-level
Compensation
$20-$23/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

About the Role

Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be handled with a view toward growth and long-term relationships while maintaining a consistent and businesslike business attitude.

Pay Range: $19.50 To $22.50

1st shift

  • Attain and keep current with the knowledge and skills required to provide information, service and assistance.
  • Be available as assigned to accept all calls in a professional manner and determine the nature of the call.  
  • Take all possible action including research, working with computer, completing forms and other follow-up to expeditiously ensure that accurate information and service is provided.
  • Obtain required information and respond when necessary to complete action on inquiries/requests received.
  • Complete appropriate paperwork and associated computer data/order entry to accomplish required actions.
  • Provide assistance to other employees in a businesslike and professional manner as required.

    Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes.

    A 10% shift premium is paid for 2nd and 3rd shift positions.

    SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!

    There is no monthly premium required for Employee's coverage:

    Medical Insurance- Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals
  •     Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & DismembermentDisability- Includes both Short Term Disability and Long Term Disability
  •     Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollmentTimely Evaluations with potential for a pay increase
  •     Paid Vacation- 2-weeks of vacation accrual per year to start, which increases after five years and ten years of serviceHoliday Pay- Twelve (12) paid holidays per year
  •     Retirement Benefits- Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K accountAdditional Paid Time Off (PTO) for hourly positions- Unused time is paid out annually
  •     Paid Parental Leave- To assist and support new parents with balancing work and family mattersOnsite Clinic Services- On location medical services by licensed providers at no cost to employees
  •     Education Assistance Programs- Student Loan Repayment / Tuition Assistance optionsCounseling Resources- Easy and convenient access to professional counseling services online
  •     Wellness Resources- Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cardsUniforms/Subsidies- Uniform subsidies and/or uniforms are provided for applicable roles, based on job requirements
  •    Safety Shoes- A subsidy for the annual purchase of OSHA approved safety shoes, based on job requirementsEmployee Assistance Programs - program to help employees navigate challenging life circumstances

    Additional job requirements and responsibilities would be discussed during the interview process.

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    FAQs About Customer Service Representative Jobs at SEW-EURODRIVE

    What is the work location for this position at SEW-EURODRIVE?
    This job at SEW-EURODRIVE is located in Hayward, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
    What pay range can candidates expect for this role at SEW-EURODRIVE?
    Candidates can expect a pay range of $19.5–$22.5 per hour for this role.
    What employment applies to this position at SEW-EURODRIVE?
    SEW-EURODRIVE lists this role as a Full-time position.
    What experience level is required for this role at SEW-EURODRIVE?
    SEW-EURODRIVE is looking for a candidate with "Senior-level" experience level.
    What benefits are offered by SEW-EURODRIVE for this role?
    SEW-EURODRIVE offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, Parental and Family Leave, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
    What is the process to apply for this position at SEW-EURODRIVE?
    You can apply for this role at SEW-EURODRIVE either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.