Overview
Schedule
Alternate-schedule
Full-time
Career level
Entry-level
Remote
On-site
Benefits
Career Development
Job Description
The Customer Service Representative (CSR) facilitates inbound and outbound interactions via telephone, email, and live chat to ensure delivery of outstanding customer service through demonstration of skill and expertise in general customer service, and Signature product knowledge. The CSR fosters trust in every interaction and maximizes customer satisfaction to grow and maintain customer relationships, and guarantee repeat business.
Work Schedule
- Schedules vary and may include: (days) M/T/W/Th/F, M/W/Th/F/Sat, M/T/W/F/Sat, and (times) 7A-3:30P, 7:30A-4P, 8:30A-5P, 9A-5:30P, and 11A-7:30P. Periodic rotational on-call work may also be required.
Responsibilities
- Answer inbound calls quickly and professionally.
- Perform outbound calls to customers with intent to schedule by offering specials or reminders of routine service.
- Communicate with customers verbally, by text, and by email correspondence.
- Accurately book appointments for All Departments
- Utilize good judgment and understanding of company policies to effectively make decisions and resolve customer issues.
- Maintain daily performance goals.
- Maintain product knowledge of VIP Membership plans and provide options to customers as sales.
- Maintain and update Service Titan with complete & accurate information.
- Perform On Call duties in weekly On Call rotation.
- This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.
Qualifications
- HVAC & Plumbing knowledge preferred
- An effective communicator who understands the importance of listening and being empathetic
- Ability to work and grow in a fast-paced, high volume call center environment.
- Open to feedback to support your performance and development.
- Willingness to learn new skills and ability to adjust to changes quickly.
- Proficiency with computers (ability to navigate within multiple screens) & a good typist.
- Very reliable and trustworthy
- High School Diploma or Higher preferred
- Minimum 1 year of customer service experience preferred
- Must be physically able to lift, lower, push, and pull objects of up to 25 lbs. unassisted.
- Ability to stand, walk, climb, bend, stoop, and crouch for extended periods of time.
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FAQs About Customer Service Representative Jobs at Signature Heating, Cooling and Plumbing
What is the work location for this position at Signature Heating, Cooling and Plumbing?
This job at Signature Heating, Cooling and Plumbing is located in Albuquerque, NM, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Signature Heating, Cooling and Plumbing?
Employer has not shared pay details for this role.
What employment applies to this position at Signature Heating, Cooling and Plumbing?
Signature Heating, Cooling and Plumbing lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Signature Heating, Cooling and Plumbing?
Signature Heating, Cooling and Plumbing is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Signature Heating, Cooling and Plumbing for this role?
Signature Heating, Cooling and Plumbing offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Signature Heating, Cooling and Plumbing?
You can apply for this role at Signature Heating, Cooling and Plumbing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.