Customer Service Representative

Sky Nova, IncCleveland, OH

$49,000 - $55,000 / year

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Overview

Compensation

$49,000-$55,000/year

Job Description

Sky Nova brings structure to direct marketing by combining preparation, consistent training, and customer-focused execution. We are currently seeking a Customer Service Representative to join our team in our Cleveland, OH office. This role is ideal for individuals who enjoy problem-solving, working directly with customers, and contributing to both service excellence and sales support.

As a Customer Service Representative, you will serve as a key point of contact for customers by addressing questions, resolving concerns, and supporting account-related needs. You will work closely with internal teams to ensure accurate information, timely resolutions, and positive customer experiences while also supporting ongoing sales initiatives.

What you’ll do a Customer Service Representative

Provide support and resolve customer inquires and concerns
Proactively identify and address customer service and sales issues while escalating complex issues to the relevant team members
Use advanced diagnostic systems and resources to troubleshoot customers technical issues
Respond to customer inquires about accounts, promotions, sales and offerings
Utilize our CRM tools to track interactions, sales, updates and customer feedback to keep everything organized and updated
Collaborate with fellow Customer Service Representatives in order to meet client needs, sales and team goals
Contribute to the continuous improvement of sales and customer service processes by providing insights based of customer interactions

What you bring as Customer Service Representative

A high school diploma or GED equivalent
Experience in customer service or sales is preferred
Problem solving skills, while quickly identifying root causes
Clear communication skills both written and verbal with the capability to articulate complex information concisely
Organisational and time management skills
Ability to manage multiple customer inquires at the same time
Comfortable using different CRM tools

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FAQs About Customer Service Representative Jobs at Sky Nova, Inc

What is the work location for this position at Sky Nova, Inc?

This job at Sky Nova, Inc is located in Cleveland, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Sky Nova, Inc?

Candidates can expect a pay range of $49,000 and $55,000 per year.

What employment applies to this position at Sky Nova, Inc?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Sky Nova, Inc?

You can apply for this role at Sky Nova, Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.