Customer Service Representative
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Job Description
About Us
We partner with unions and member-based organizations across North America, helping their families understand and access the supplemental benefits available to them. As the only union-backed provider in our field, we’re known for honesty, clarity, and dependable support.
Position Overview
This remote role focuses on assisting union members who request benefit information. You’ll speak with them through scheduled calls or virtual meetings, explain their coverage options in simple terms, and complete digital documents to help them finalize their benefits. Every conversation you have helps a family make informed decisions about their financial security.
Responsibilities
Connect with members via phone or Zoom
Lead structured benefit consultations
Explain program details clearly and simply
Complete digital forms with accuracy
Provide follow-up and ongoing support
What We Offer
Weekly pay + bonuses
Flexible full-time schedule
Fully remote work environment
Advancement and leadership opportunities
Residual income potential
Health, dental, and vision options
1-on-1 training and mentorship
Annual company trips (Disney, Cancun, Vegas, Bahamas, etc.)
Who Succeeds Here
Strong communicators
Reliable, organized workers
People who enjoy helping families
High school diploma or equivalent
Customer service or sales experience (helpful, not required)
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.