Customer Service Representative

Stellar PromotionsColumbia, MD

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Benefits

Career Development

Job Description

Stellar Promotions is looking for a customer service representative to join our team in our Maryland office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

Manage customer communications - Follow up on leads to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system

About Stellar Promotions

Stellar Promotions is a Marketing and Consulting organization dedicated to helping our team members grow while our clients also continue to.

Our employees enjoy a work culture that promotes togetherness and teamwork. One of the biggest standouts is that we only promote from within and put a lot of focus on personal development.

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FAQs About Customer Service Representative Jobs at Stellar Promotions

What is the work location for this position at Stellar Promotions?

This job at Stellar Promotions is located in Columbia, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Stellar Promotions?

Employer has not shared pay details for this role.

What employment applies to this position at Stellar Promotions?

Stellar Promotions lists this role as a Full-time position.

What experience level is required for this role at Stellar Promotions?

Stellar Promotions is looking for a candidate with "Entry-level" experience level.

What benefits are offered by Stellar Promotions for this role?

Stellar Promotions offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Stellar Promotions?

You can apply for this role at Stellar Promotions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.